Huntington Bank W Maple St, Hartville

Went to this branch simply to exchange a 5 dollar bill that had gone through the washing machine and ripped in half. Both serial numbers on each half of the bill were obvious and it should have been a simple exchange but the bank manager said she didn’t think it was real and refused to give me another. Have had accounts and loans with Huntington and First Merit for over 30 years and never had a problem. Had just gotten off work at factory and in my opinion believe it was my appearance and clothing I had on at the time that played a part in the managers decision. Bet if I came in wearing a suit and tie there would have been no problem.

I have actually always liked this branch. The tellers are extremely helpful and have went above and beyond to assist us ( especially the young man with glasses) however the same cannot be said about the branch manager. The bank caused our family some financial issues at no fault of ours. Expecting the same level of service I have always received I stopped in to resolve it. The branch manager had no compassion for our situation and was very rude and told us we were being punished for paying off our installment loan early. Go to any other branch until this manager is removed.

Need to figure out how to do business with the corona virus this is obviously upper management issues not the way you want to do business long long wait times. When you close the inside you close a ATM outside and open up 3 drive thru lanes ,you only need one ATM in Hartville.

Why is it so difficult to get assistance at this branch? Why do they close so early and why do you have to have appointments for the simplest transactions? Don’t even try to call as they do not answer the phone, ever. I am so frustrated! This is not Covid, it’s poor customer service.

Megan was really helpful this morning, while I was a bit frustrated. Card got locked for some kind of fraud protection on labour day and was unusable she solved my problem.

Super slow service however I rated them a 3 because they are very friendly. If your in any type of a hurry you might want to visit another branch

After Jen left... The place is a wreck... Be moving all my business with chase... Do not bank here ever..