Huntington Bank W Warren St, Dearborn Heights

They froze my auto rebate check from progressive and said it's fraudulent after I mobile deposited on Saturday. I'm unable to get the funds till next Saturday. Meanwhile I incurred an overdraft fee and a $330 fee from having my power shut off today and Huntington is saying it's not their problem. I've mobile deposited multiple times personal checks into my personal and business accouts without a problem. This is absolutely unprofessional and a complete disregard for customer service.

I went to the location today to get a document notarized. The only agent that was "available" was having "lunch". I was instructed that I had to wait outside. I waited outside for 15 minutes and walked back inside to see if there was someone available. At that point, the manager came and became extremely aggressive with me. She threatened me with the police and screamed at me to leave. I told her that I want to close my accounts immediately and never do business with them again. The manager said I had to go to a different location and close it there or she will call the police. This is not the way to treat seniors or any customer. I have banked with Huntington for over 5 years in Ohio, and have never been mistreated in this manner. The manager of this location needs to be demoted and retrained in customer service. The headquarters will investigate this case and possibly close this location due to the numerous complaints and bad reviews. Stay away!

The worst branch ever! The manager is rude and intolerable. She doesn’t treat customers with respect and someone needs to seriously give her a rude awakening. They are always understaffed & unprofessional. I will definitely be going elsewhere where they know how to treat customers who have been there for many years. I will also be taking my compliant to headquarters!

The new staff is definitely in need of replacement and not helpful in any way. What’s more concerning is the fact that not only do they have to buzz you in like you’re some criminal or shopping at a liquor store in the ghetto, you have similar issues attempting to leave. They seem to have replaced all of the staff that was friendly, sweet, and helpful with young, rude, unintelligent persons. Per Huntington staff there “you cannot use direct deposits or electronic transfers the same day, you need to wait 24 hours” and the best is “we get to pick and choose which transactions we want to authorize”. I decided to call customer support from their parking lot where I was not only treated way differently, but apologized to. Also, a formal complaint was made in regards to the misinformation that I was given and how unsettling being locked in a bank was. Do yourself a favor... PASS on this location and staff!

Very bad branch to bank with ask to speak to a supervisor, after 10 days of leaveing my number to call me back and going to drive thru, they asked me to call, so I did and no response, they just said will call you, they never did. Then I spoke to the supervisor I was frustrated instead of talking to me nice he gets loud and then i tell him I'm considering to close my business account after 8 years. he tell me to come to drive thru and I'll cancel it for you, no we are sorry we cant help you, no sorry, nothing very rude and he wanted to cancel it for me personally, his name was dj and the sba loan lady that never got back to me at all her name was zahra.

If you like explaining your banking issue with the teller just to have him excuse you because people are in line behind you, then you'll love this place. You'll love it even more when you go sit and wait to speak to a banker and watch them sit on their phone and act like they don't see you. You'll be fully satisfied when you go across the street and bank with Chase instead.

If there was a 0 star rating I would have used it. My father was verbally abused by the manager and she even threatened to call the police and kicked him off the premise. There was no just cause. Stay away and beware and take your money elsewhere . Rude and inappropriate behavior towards anyone let alone a senior will not be tolerated!!!!!!

I must say I am very disappointed with these recent events concerning my banking with Huntington Bank, for I have had a personal account relationship of approximately 14 years or so prior to my business account relationship with Huntington Bank, as since I experienced bad checks in which happens to majority of businesses in service retail or etc., due to the nature of risk being in business period. This is why I ask the Huntington Bank staff for suggestions to protect our relationship and my personal business from potential fraud and fraudsters to whom seek to do harm to our credibility. I was told a solution of purchasing the Treasure Management product to help safeguard from such situations as fraud and bad checks, yet with this recent development causes me to wonder why this program from Huntington Bank did not give me or my business the benefit of the doubt as the business accounts were frozen without warning, and as I inquired to the reason; it was said that some suspicious activity has been found with your account in which I kindly allowed them to investigate for days while I was not able to access my business accounts nor make any type of withdraw from any even after a week, in which the business customer service conveyed to me I can simply see my branch manager to facilitate an amount needed to make payroll. I was denied by the bank branch manager in which I had opened the business accounts with, and decided to open an account with a different bank. Days later to one week since the accounts were frozen I had a conversation with business customer service representative who kindly gave me the account officer to which this status of freezing the business accounts originated being none other than the branch bank manager to which I open the business accounts with and after I confronted him, he tried to make an excuse of not having any control over the situation, and after I requested the accounts be closed. A brief typing on his computer got a response and he begin writing out withdraw slips in order for me to close my accounts as I requested. It is very sad that we have branch managers in Huntington Bank as Abbas Charafeddine, to lie and to view me or other customers as not being allied to the banking system, instead of being a fraudster or one seeking to commit a fraudulent act of some kind. Furthermore after browsing on the internet to check this bank's BBB rating, I found it has not even been registered!

It feels like most people will only leave a review when why are unhappy. I most say I have always had a positive experience at this location and the staff try their best to help me. But sometimes as in all things they just don’t go the way you want them to. In the staff’s defense it’s usually not in their hands.

Extremely helpful and pleasant staff. Felt comfortable inside with extra safety precautions to help prevent Spread of COVID-19. Would recommend for local banking needs.