Hughes Federal Credit Union W Wetmore Rd, Tucson

Hi Lizz. We’re very sorry to hear about this. We always strive to provide our members with outstanding customer service and convenient financial tools and we apologize if you received anything less. We value our member’s feedback and we thank you for taking the time to let us know about your experience. We’d very much like to learn more and find ways to resolve any issues. Please give us a call at 520-794-8341 and a Hughes representative will be happy to assist. You can also contact us by sending us a secure email by visiting HughesFCU.org/Contact.

Hello Jen, we’ve been experiencing longer than normal wait times lately as more members are choosing to bank by phone. You can send us a private message using our secure messaging center https://www.hughesfcu.org/contact in order to connect with a member of our team. You can also visit our website to select the best way to pay your Hughes Loan https://www.hughesfcu.org/make-a-payment. We understand how frustrating this can be. Our goal is to help our members as much as possible. Please allow us an opportunity to turn this experience around. Thank you!

Hi Adam. We’re very sorry to hear about this. We apologize for any inconvenience you may have experienced when contacting our Member Contact Center. We do our best to assist every one of our members in a timely and accurate manner but understand that there’s always room for improvement. We value our members and take all feedback seriously as it helps us improve our member experience. I’ve let the appropriate staff know of your concern and we thank you for bringing this matter to our attention. If there’s anything we can do to assist, please don’t hesitate to let us know. We’re at your service.

Hello Eli. We value each and every one of our members and appreciate feedback as it helps us improve our products and services. Please accept our sincerest apologies for encountering such a frustrating experience utilizing our online payment portal. If you continue to experience issues logging in, please give us a call at 520-794-8341, our member support staff will be able to assist you with your payment and login. Unfortunately, payments that are made with an ACH usually take much longer to clear as they need to process out of a bank and into our credit union. A possible solution would be to make payments using your debit card instead. We very much appreciate your business and are grateful that you chose our credit union. We are launching an all new online banking system in a few weeks that will completely revolutionize our online banking experience, we thought you should be one of the first to know. We appreciate your patience and will continue to work on this.

Hi Ben. I’m sorry to hear about your experience. We pride ourselves in providing excellent customer service, so when we hear that a member experienced anything less than that, you can rest assured that we'll look into the issue. I’ve informed the appropriate staff of your concern. If you have any additional information, please contact our Member Contact Center at 520-794-8341 (local) or 800-253-8245 (Outside Tucson). You can also send us a secure email at HughesFCU.org/ContactUs. Thank you for bringing this matter to our attention.

Hi Duane, thank you for taking the time to leave us a review. We're happy to hear your experience with us has been 5-star worthy. We'll be sure to keep it up!

Hello, Gaby! We are so happy you chose Hughes! Thank you for your review! Stay tuned! We have some exciting updates happening soon to our online and mobile banking that we thought you might enjoy.

Hi Nicholas. Thank you for taking the time to provide us with some feedback. We value our members tremendously so we’re very sorry to hear about your experience with our Member Contact Center. We understand that access to member representatives is important and that’s something we’re always working on to improve. We very much value all feedback as it helps us enhance our member experience, so we thank you again for letting us know more about how we’re doing. If there are any other issues or concerns, please don’t hesitate to reach out to us. We’d be more than happy to help. We’re at your service.

Thank you for taking the time to leave us a review. Although it is not the kind we like to see, we appreciate your feedback and always strive to improve our member experience. As you mentioned, our online banking is occasionally down for a few hours for end of month processing and system upgrades. We know that can be frustrating for our members and we apologize for the inconvenience this caused you. Details about our online banking maintenance is available on our website. Thank you again for taking the time to leave us feedback, and do not hesitate to let us know if there is anything we can do to make your experience with Hughes a better one.

Hi Nicholas. Thank you for taking the time to provide us with some feedback. We value our members tremendously so we’re very sorry to hear about your experience with our Member Contact Center. We understand that access to member representatives is important and that’s something we’re always working on to improve. We very much value all feedback as it helps us enhance our member experience, so we thank you again for letting us know more about how we’re doing. If there are any other issues or concerns, please don’t hesitate to reach out to us. We’d be more than happy to help. We’re at your service.