Hudson Valley Credit Union NY, Newburgh

This bank call center service SUCKS!!! Worst than any other bank I’ve used. Some of the reps have attitudes and give little to no help. Most are CLUELESS. If you lose connection, they don’t do call backs and you’ll have to repeat the process all over again. STAY AWAY from this bank. This was a GOOD bank/credit union years ago. Not so much anymore.

Excellent experience. Especially Sheryl and Alejandra.. I would highly recommend this bank.

I Went here to withdraw some money at the atm machines and the machine took my debit card for no reason . I then contacted Hudson valley credit union which told me that they don’t know who services their own atm machines outside their building with their logo on it. They don’t even know when those machines get service or do they have the number to who services the machine.long story short mortgage was late and I had to waste time to get another card. Thanks for nothing hvcu . Will cancel

I give one star only cause 0 stars was not possible. Worst experience ever. Was there last night Friday the 13th go figure. My brother needed to open an account, and now I understand we were there late, my brother had already agrees to come back next week. But then we were told he could be helped. Bad mistake, my brother was rushed, he said he felt like he was being an inconvenience, felt rushed, didn't even felt comfortable asking questions. The person helping him was rude, he said it felt like she was being forced to help him. Didn't even help with setting up an online account. The check he needed to get cashed had a long long hold so he couldn't even get his money and he wasn't told this until at the end, if he knew, he wouldn't have done it. It seems like Hudson Valley CU only cares about getting as many customers as possible and not really about giving quality service. Sad.

I do not recommend this bank and especially for mortgage loans. Me and my wife have been waiting over 3 weeks for the underwriters to complete our loan. Myself the buyer and the agents are frustrated because all the bank keeps telling us is that it's in final underwriting. It's gotten to the point where the agents are telling agents not to use Hudson valley credit Union this is unfortunate.

A few Months ago (May I think) my Wife and I applied for a used car loan. We dealt with 3 wonderful people who were extremely helpful and friendly. They all were great and answered our questions and all 3 had really good ideas that helped us choose our vehicle. Unfortunately, I can't remember the name of the first woman whom we dealt with at the branch. She was extremely knowledgeable and pleasant to work with as well as Lora Wilson Financial Services Representative and Troy Mahon LPL Registered Sales Associate. Thank you to you all. You made our purchase a lot easier.

Very professional and courteous, I've used them for almost everything that you can use a bank for and they always perform. Friendly, respectful and genuinely thorough with a family feel. This is the way a bank should be, I will hopefully never have to do business with a big bank again. Recommended.

Always loved this credit union and I feel people deserve recognition when they are good at their job ,and very attentive with guests ,one of the tellers by the name shane did exactly that .👏Most experiences I have with tellers arent that nice so thankyou for your kindness I was having a rough day you made it better .

Great staff. Very friendly! But the lines are ridiculous. EVERY Wednesday when I come to cash my check there is a line almost out the door. And every Wednesday there are at most two tellers working the counter. Please hire more people so the lines are not crazy and I’m not waiting 20 minutes to get out the door.

Worst experience with a bank! Froze my atm card on a Saturday with well over$1k in the account and stood in the doorway refusing to do anything until Monday. Will be closing my account on Monday!