Hudson River Community Credit Union Niver St, Cohoes

Easy friendly service in and out very helpful when you ask a question

I recently went through the drive through to make a withdrawal. I placed my license in the tube with my withdrawal slip. After leaving the drive through, I realized my license wasn't in the envelope with my cash. When I went back to the branch, it was gone. The woman behind the counter told me that they don't need my license to make a withdrawal, and so they don't check for them in the tubes, and that's why it wasn't put in the envelope. When I called the main office for the credit union to complain, I was basically blown off. I was always very happy with this credit union until this experience. However, after this, I doubt I'll use them for any of my needs in the future. There are a lot of very good small credit unions in the Capital District. There's no need to settle for such a lack of concern for a customer's concern. Who knows who ended up with my driver's license, or who has my private information now. I'm very disappointed.

You won't find a better place to be a member of. The workers are great both in person and on the phone 5 stars!!!

Small local credit union. I used sefcu until I started using them. Everyone in the branch knows me and is so friendly. It's like banking with friends.

Awesome place to do my banking, very knowledgeable and friendly people!

Jennifer is amazing, its a very friendly place..