Horizon Credit Union N Hwy, Colville

Hi Aimee, we're sorry to hear that you've had an unpleasant experience that left you feeling this way. We hope that we can have the chance to resolve the issues you experienced and ensure they don't occur in the future for you or other members. Please send us an email to [email protected] and let us know if you'd be okay if we had a member of our branch management team contact you to get additional information. We look forward to hearing from you to have this resolved. Thanks!

Hi Jaye, thanks for leaving your feedback here. We apologize for the wait time. We are working to alleviate the wait time. If it's convenient for you, you can email us at [email protected] to provide the name on your account and a bit of detail around your question and we'll arrange to have a team member reach out to you directly. You can also try back at 800.852.5316 at a different time as the wait time fluctuates throughout the day. We hope to hear from you soon.

Hi Michael! I understand your frustration. I will have someone reach out to you personally to discuss this issue. We will be in contact shortly. Thanks!

Hi LeAnne! Thanks for taking the time to leave this kind review. We’re happy to have you as a member and look forward to many great years to come! - Horizon Credit Union

Hi Mitch! Thank you for your feedback. We apologize for the inconveniences you have experienced. We do have daily withdrawals limits on debit cards to protect users from potential fraud. This is standard for most financial institutions to help protect your money should your card get lost or stolen. This particular ATM is in a convenient location for folks, so it gets a lot of use. We'll take note of your experience to see if there's anything we can do to improve accessibility of funds at this ATM. Thanks again for taking the time to post a review!

Hi Michael, thanks for leaving your review here! We appreciate you sharing that our current hours are not convenient for your schedule. We do value member feedback and we're sorry that our hours are not meeting your needs. We have many secure online tools to give you 24/7 access to your accounts. We would love to share more information with you to see if that might help in the future. Would you be willing to email us at [email protected] to let us know what types of things you usually need to do when you visit a branch? We may have solutions within our mobile app or online banking that we can suggest to help meet your needs when our branch is closed. We realize it's not entirely the same as chatting face-to-face with a team member in a branch, but it does provide more 24/7 access depending on what you're wanting to do. We hope to hear from you soon! Thanks again for taking the time to share your feedback here.

Randy, thank you for taking the time to leave a review. We're glad to hear you have had a positive experience with our team members. We're thankful for your membership. Have a great day!

Linda! Thank you for the kind review. We're so glad you're part of the Horizon family! We will pass this along to the Colville crew. Have a great day.

Thanks for taking the time to leave a review Chris. We appreciate it!