Horizon Credit Union E 1450 S, Clearfield

*******HORRIBLE CUSTOMER SERVICE******** Requested a secured loan and it took them 5 weeks to give me an answered back. Loan officer never returned calls and had to reach out to manager JULISE. I was going to give them double the COLLATERAL and also took a CO-SIGNER. Their committee team doesn't used common sense and only needed the loan for 90 days. I called their and they told me that they really don't have a General Manager anywhere, how is that possible. Don't really know how they work. Upper management really need to work much closer and LOOK into this.

Steve Carter is the worst person I’ve ever “worked” with claims to want to work out a plan but never listens and wants things to go his way…. I’ll be closing all of my accounts with them. Run if you can, go elsewhere.

I’ve had an account with these guys since I was 16 with my dad as a cosigner. They never removed my dad is a cosigner after I turned 18 Like we had asked. Attempted to start some credit with them at 19 and no one took me serious until about four months ago. I got approved and ordered my card. They didn’t even submit the order for the card and three months went by until I called to find out they didn’t do they’re job. I closed out my $6000 savings, $1500 checking and took it Mountain America who took care of me. In one day I was set up and ready to go with my credit card and debit card in hand. I was even canceled on which credit card would be the best for me and it’s working out great. I suggest you go to Mountain America.

The drive thru says it's open till 6pm. I came here at 530pm. The drive thru signs said all the lanes were closed. When it was my turn to get to the window everybody inside the window disappeared. Sat there till 610pm and nothing. Horrible service. Everyone that currently works at this location should no longer have a job. Total bullcrap!!!!!!!

We went in to open up an account for my daughter and finish up her car loan. Both of the loan officers were tied up with other customers, but we waited over an hour before we were helped! I understand that things take time, and we didn't have an appt, but I really wish someone had poked their head out and said it would be a long wait, asked if we would like to come back, or even acknowledged us in any way. Quite frustrating!! Once we were helped, we had a good experience.

When asked a year ago, I gave this a 5-star rating. Unfortunately a lot has changed since then, all of the upstanding individuals who deserve their job have moved on. I have no idea why But what is left it's just a bunch of entitlement that don't think they need to do their jobs or treat any of your consumers with the slightest amount of human decency. I really would have hoped it was just a location matter however, anytime my son or I have gone to another location we run into similar issues. Don't tell me that you can't do something that you've always done for us in the past and then do that exact thing for one of your coworkers. Not to mention the gender diversity is quite appalling. No young men are interested in banking anymore?

I wish there was a 0 rating. Extremly unprofessional. While putting in for a loan I sent all information that I was suppose to and they never got in contact with me. I called three times after with each employee giving different reasons as to why nobody processed my application. The first excuse was the loan agent was out to training and wasnt in the office to process it. The second excuse was they have had a lack of employees in which the employee told me it wasnt my fault and he will call me back after getting the inquiry removed. The third call was the lady telling me she found my fax with all my information I sent 5 months ago along with the emails I sent with all information that was asked, although she admitted that I did everything I was suppose to do that their employee never processed it and instead withdrew my application and she will not delete the inquiry. HORRIBLE CUSTOMER SERVICE AND LACK OF ABILITY TO EVEN FOLLOW THREW WIRH A SIMPLE APPLICATION THAT THEY OFFER. HANDS DOWN WOULD NOT RECOMMEND THIS BRANCH TO ANYONE, especially since I sent personal information and they treated it as a joke.

Sora was my loan officer. She was awsome and helped me get a loan for my new truck. She was very professional and was able to answer all my questions. She was fast and efficient when responding back to me about the approval process. Thanks again for the awsome experience.

I WILL NEVER BANK ANYWHERE ELSE! The level of professionalism, patience, understanding and going above and beyond I have never seen in any other bank. Rielyn, Liz and everyone else I've ever talked to, I've always had nothing but the best experience. I'm proud to call them my credit union!

Most horrible banking institution I've ever dealt with. Makes it way too difficult for me to pay my bills or just use my institution without you putting my accounts on hold for any little blip. By blip I mean the same deal I pay every year at the same time of the month