Horizon Bank N Michigan Ave, Big Rapids

Very friendly tellers, helpful bank managers, the main doors stay open until 4 pm, except friday when its a little later. I got a great debit card arrangement with them, no cost. The other bank up the street wanted $90 a year for a debit card there, it made me switch. Very helpful with setting up my account and accessing my savings and checking needs. They get new tellers there fairly frequently, not sure if this is a positive or negative.

Chemical Bank, Big Rapids. I went into the bank on Memorial Day week end. I needed change for a $100 bill. I had traveled from Alabama for the local military festivities and was caught short on small bills. They immediately refused to cash the bill even though I had my Military ID, Drivers licence, and Dept of Defense ID. I asked to see the manager. The arrogant manager located 15 feet away refused to see me and had the lowly teller do the dirty work. The teller then accused me of money laundering...MONEY LAUNDERING!!! WHAT! 37 years with DOD and DA; 20 years as a field grade Army Officer. All that history and on Memorial Day to boot. What bank acts like this and then accuses me of being a criminal. I found the bank has a bad rep in general in the area as I told many people of the incident. Nice way to treat a vet. Go elsewhere.

Don't use this branch office I recommend the one on Perry or any other location. Drive thru is short. Nothing can be done at drive thru except withdrawals or deposits I guess the other branches are different. Love the other branches favorite is Perry street location

Chemical Bank is my favorite bank. I've been to a few and I always received friendly helpful service.