Horizon Bank E Lincolnway, Valparaiso

We started an online mortgage application and were assigned to this location and our contact was Karol. We shared all the files requested and provided our availability for the day asked, but never heard back. We are now likely going to be using a large-name bank instead for our home buying process as they seem to want our business more than Horizon Bank did. As a new member of the IN community and the Valpo area I am disappointed in the services received, and similar to the other reviewer, I will likely not choose Horizon Bank as my local bank.

I walked in to speak with a representative (I was the only customer inside with 3 representatives waiting to help). I told them I just moved in to town and therefore was not a member of the bank. I added that I had family visiting. My Father in Law asked me to break his $100 bill into $20s. The representative said she would not help me since I was not a member of the bank. I was obviously upset but thanked her anyway. With a lack of friendly customer service for someone new to town without a local bank, that's a perfect way to make sure my family and I will not bank with Horizon.

this is where I got my loan. Then I refinanced when rates dropped. I have never been treated so well. I use the branch on Calumet and they are the world's best. Small town bank that treated me like gold. Love these people.

Have experienced more problems with this bank than I have at than the bank at Walmart. Rude staff at this location, they dont listen. Horrible service, when I call customer service they are just as incompetent.

Been banking here for years and this branch specifically has always been my best experience, great layout, great atmosphere, great staff!

Everyone here is very polite and respectful. They help you quickly, but you never feel rushed.