Hopewell Federal Credit Union HEATH Hopewell Dr, Heath

It Appears that some employees does not understand/know or care about Credit Union policies and procedures’. To tell a 20 plus year member they can accomplish an on-line service, then several days later receive a Credit Union E-Mail indicating you cannot complete that service, and if you did it is now cancelled. Call the reply number and was informed I cannot do that on-line service!

Never use the coin machine at this credit union. On several occasions i have, each time the machine took 3 to 8 dollars out of the total. Making it look like i had less to begin with. On this last occurance i had 34 dollars and some change. The machine read that i had 26 dollars and 16 cents i said something when cashing out. Our teller was very confused and asked a manager to check the machine. The manager came back and tryed explaining how machine is very accurate. Indirectly calling me stupid, saying that i must of counted wrong. The thing is i have a hand counter and count as i put my change in my jar. So i know for a fact that my change was 100% what i was claiming. I was appauled this and hope people see this review and avoid this scam.

We love HFCU. The staff are helpful and they care about their community. Each year, they support local nonprofit organizations in an effort to make a difference. That makes them top-notch in our eyes!

Being out of state, I am very disappointed in being held captive on hold told I was caller number 1 then moved back to caller number 4 then waiting again and was caller number 5 to caller number 1. Now I'm caller number 3, what is going on? I've been on hold for over 25 minutes. Just in a constant cycle with no one picking up

They take good care of me. I should have left those banks alone long ago. ☺ So glad I did.

I've been banking with Hopewell for 15+ years and have never had a bad experience.

The possibly worst customer service. Go elsewhere and save yourself. #nancybarker