HomeLend USA, LLC Crooks Rd, Troy

Mark Bigelow and his team went above and beyond to make buying our first home an incredibly easy and straightforward process. They were on top of all emails and quick to respond if we ever had any questions, even outside of normal business hours. The level of care, attention to detail, and professionalism far surpassed my expectations. As a first-time home buyer, I really appreciated honesty and transparency throughout the mortgage process I can’t recommend HomeLend Team enough!

My husband Jim and I closed on our house today. Shane and Julie made our experience very enjoyable. Everything went great. We couldn't have asked for a better team. Thank you for all that you did to assure us a smooth and successful home purchasing experience. Jim and LaToina Lee

Homelend USA has become a wonderful family to me. They truly went above and beyond helping purchase my first home. As a first time buyer, it was overwhelming and a struggle to understand the process. Mark Bigelow and his team communicated with me through out the whole process and explained it to me in a way I could understand. They had a lot of patience and they were willing and ready to go the extra mile for me everyday. I recommend homelend to everyone and thanks god for everything!

I just closed on my home 06/03/2022 and I worked with Arielle Wells and when I say she was so pleasant to work with. She was very informative with any questions I had, and we all know home buying can be a very nerve wrecking, anxiety filled experience but working with Arielle at HomeLend made my experience very calm. She called me everyday to insure I was ok and to keep me calm. Lord knows I needed that Lol. She kept me informed every step of the way so I knew exactly what was happening when it was happening. I really appreciated that. Please don’t hesitate calling and talking to Arielle she will tell you everything you need to know. Definitely will be recommending to everyone I know.

Shane made our mortgage process exceptional. From the first time I spoke with him, I felt that he took an interest in my family's needs and was able to convey that he understood them. In this crazy market, Shane even called the sellers of our new home to inform them that we were solid buyers. I have never had a lender do that before. Throughout the mortgage process, Shane provided me updates so that I was not left in the dark about what was happening with our loan. He was fast, professional, hard working, personable, and knowledgeable. I would highly recommend working with Shane for any of your mortgage needs.

We were referred to Shane by our extraordinary Realtor Jermaine Golden. We found the perfect home and put in an offer and Shane worked his magic to help us save thousands in closing costs and got our payment around what we wanted to be around. He’s attentive and professional and doesn’t mind answering questions at any time. I can’t say enough about the hard work and dedication we saw from him. I would definitely recommend him to anyone looking for a home. Thank you Shane for all that you did for us. We will never forget it.

My experience with Shane as my lender consultant was amazing. He was extremely knowledgeable, patient, and hard working. He was able to give me estimated numbers on home to make sure we were within my budget. Definitely the closer should be his new name. We made a deal happen within my budget. Every step of the way he was available, giving me advice, and options on “just in case”. I appreciate him so much. We were able to close on a beautiful that I fell in love with on my birthday. He was calm and gave you a sense of peace that everything would be just fine. He was Very thoughtful on making sure I was comfortable and explaining everything. He’s the guy you need on your team. Super dope. Thank you so much Shane.

My realtor referred me to Shane Ouimet at HomeLend USA through another realtor. My realtor told me that Shane saved her friend's clients thousands in closing cost. I was already working with a current lender and decided to get details on this potential savings. I spoke with Shane by phone and gave him a break down of my situation. I later faxed over my current closing cost for him to review. He tallied up some numbers and gave me a ruff estimate as to what my closing cost would be. I was impressed by the new total and decided to switch lenders. I had to start a new application and resubmit my documents to HomeLend USA. Everything went smoothly and my application was processed and approved. I ended up saving over 10k in my closing cost working with Shane. Shane was honest, dependable and hardworking. He is heaven sent. He answered all my questions no matter what time of day or night it was. If you're looking to save thousands at closing, Shane at HomeLend USA is where you want to be. Thank you again Shane! You're amazing! I closed on my home today.

My realtor connected me with Shane Ouimet at HomeLend and I'm so grateful. He helped bring me up to speed on everything I needed to know when buying my first home and kept the process moving so quick! He got me into my first home so fast! Not to mention the rates at HomeLend are fantastic. If you're looking to buy a home, you won't find anyone with more professionalism and personal dedication than Shane. Period.

This past Summer 2021 I decided to explore mortgaging my first home. Coming from an underserved community and underrepresented population, I had significant states of stress and anxiety due to the horror stories I have heard about this process, specifically for other community members. Adding to the stress was the ultimate goal of finding the best possible home for my mother, who is permanently disabled and also struggled with the unacknowledged social and emotional trauma of predatory practices. She was far less interested in this process and comfortable renting for the rest of her life, until we started working with Brittany Sorles. Little by little, Brittany put us at ease with her kind nature and expertise related to the home buying process. Working with Brittany was truly a blessing for me and my mom. I know that we would still be losing money and coping with the uneasy feelings that comes with renting if we did not work with Brittany. Despite the unease and financial issues that comes with renting, it was safe and familiar for both my mom and I. So as the home buying process began to play out, every step of the way it seemed to get more and more difficult. My mom and I were both on the verge of giving up. But Brittany’s patience and diligence helped us see it through. Brittany went above and beyond what I expected to make sure we were first equipped with the power of knowledge related to this complex process. She also made it a point to ease our growing frustrations with unexpected setbacks. She did an excellent job of earning our trust, and helping us feel secure that she was an advocate for us, not someone out to take advantage of us. We highly recommended Brittany Sorles to anyone that needs a loan officer with the professional literacy to understand the home buying process, and the personal communication of care that it takes to support people through such a stress-inducing but positively life-altering decision! Christopher H. Toni H.