HomeAmerican Mortgage Corporation Dtc Blvd, Greenwood Village

This is by far the worst financial institution I have ever worked with. What an awful experience it was working with them over the last 9 months. Gayla D. was the worst of all, she is rude, unhelpful and unprofessional. Save yourself the trouble and don’t work with them, avoid the builder incentive and save yourself from months of frustration. I wish I could give them 0 stars. Also, be prepared to have your information "sold" or given to other companies. I opted out of this by going to the website listed in the contract, but since closing, have been called and sent mailers non-stop.

As far as the Home American Mortgage Corporation side … we don’t even know where to start. Our list of complaints can go on, but here it goes. Home American Mortgage corporation is hands down the absolute WORST, most RIDICULUS, RUDE & UNPROFESSIONAL lending company that exists. Lisa Santos (Loan Officer) and Jodi Rolfe (Loan Processor) have been making our home buying experience horrible, they seem as if they don’t want to work with you. Horrible, poor customer service. We can't even get a return call or email returned to answer our questions or loan concerns. Yet we have to call our realtor agent to get involved because days would pass with no response. When they would response they would get defensive and responds with a sarcastic answer... and I quote “Buying a home is fun and exciting, and so is selecting options in the HomeGallery- financing not soooooo much fun!! Sorry!” I mean we are YOUR customer and we need to be treated well nice mannered. We know the finance part is never FUN! But come on we are giving you 20% down payment ALL OF OUR SAVINGS…. all of our hard work earning moneys. After asking Lisa can we lock the interest rate early she said yes but there’s a fee that’s charged … yet she didn’t even bother telling us what that fee was! We wanted to lock the rate early so that we won’t get hit with a high interest rate. Another thing, do they (Lisa Santos, Jodi Rolfe & American Mortgage Corp) think we don’t know anything about the lending side?? Lisa calls us to “lock the rate” which went up to a 5.5%.... come on are you kidding us? We have gotten quotes from another lending side and interest rates are at a 4.6%, 4.8% and here comes American Mortgage with a 5.5%... we know WHY your charging us the 5.5%--- you are trying to get us back with the credit closing cost . We know nothing is “FREE” yet here comes the lending side trying to blind side us by charging what they so call “CREDIT... FREE”. Another thing Jodi Rolfe (Loan Processor) is RUDE, UNHELPFUL & UNPROFESSIONAL. It has been an awful, miserable, horrendous experience speaking with her. Once that I spoked with her she was yelling and giving me snotty comments. First Jodi request paperwork to be submitted July 26th, which we submitted July 30th, we emailed Jodi July 30th to confirm paperwork was received and we didn’t hear back until Aug 23rd asking for more paperwork what kind of service is that... yet we are here waiting for a response. On this last email Aug 23rd, she said “I’ll give you updates as we move along and let you know when I need you to start sending items over. I’ll also give you a head up when I order your appraisal report.” Oct 1st comes and I email her re: the paperwork that needs to be submitted and she said “oh it went to my spam folder your email didn’t get recognized, please send those over asap if you would. I’d like to go ahead and wrap up the financing part of your Richmond experience.” 1-1/2 month later…We are over here waiting for her to tell us when to submit the paperwork. First time ever speaking with her to let her know that I submitted the paperwork in August her response.. and i quote “we I don’t have to go into details explaining what you have to turn in, it’s pretty self-explanatory that we need a copy of everything!” plus the phone call started with “Oh yea I did get your email but I’m busy doing something else and I cant pull up your account right now ill have to open your email till 3 days from now…..” Are you serious! She must have had a really bad morning. NEVER AGAIN! Are we recommending or going thru Home American Mortgage Corporation. We have never left a review for anyone and it has been by far such a bad experience, worst financial organization we have dealt with, buying our “dream home”. THE END WE ended up canceling everything with HomeAmerican Mortgage. We ended up going with our Lender we bought our 1st home 5 yrs ago Suburban Mortgage Inc, Heidi Ferraro vice president is AMAZING she made this very smooth and hassle free.

My in-laws just closed on a home last month (12/2018) with this company and had a HORRIBLE experience! This lender was recommended through Richmond American Homes on a new build in Erie, CO. Richmond offers an additional incentive towards home gallery options if clients use this company as their mortgage lender. Turned out to be a HUGE hassle and headache for my in law's, when buying a new home should be a happy moment. My father-in-law who is a extremely mild mannered man reached a level of frustration that I've never seen in dealing with this company. He reported talking with multiple people, documents routinely getting lost, rude behavior from employees and last minute random documents demanded (not requested). In addition to using them as your mortgage lender they also require you use their homeowner's insurance to receive incentive. In the end, the price you pay altogether and horrible customer service outweighs any incentive offered. If your reading this you've already taken the first smart step by doing your research. I'd recommend looking into more reputable mortgage companies since there are many in the Denver and surrounding areas!

This has been a very bad experience for my wife and I dealing with Home American Mortgage Corporation. Last August I sent them all documents that they have requested from us. Beginning of December they told us they lost all off the documents and needed us to resend them again. Our closing date was suppose to be on December 20th. Our lender Eric Vargas told us everything was good with the documents and we have nothing to worry about. On December 20th in the morning with receive a call from Eric Vargas telling us we were denied home financing because of some sort of issues with documents and internal company issue. We have already packed, rented a moving truck and was supposed to move out of our apartment by Saturday the 22nd. We are now homeless on Christmas and have spend more money than we had budgeted. I do not recommend using this mortgage company. I do recommend doing some research on different mortgage companies before hand.

Currently homeless because they keep making up excuses for my parents house. Living out of hotels with 5 adults, two toddlers, 2 cats and 3 dogs. They’ve pushed back the closing date 2 weeks already and still talking about pushing back more even though they have all the paperwork

Overall the process with Kristen C and Kathy F was very straight forward and professional. Yes you will be asked for things multiple times as expected as documents expire or aren’t sent correctly the first time. If you are honest they will help to the best of their ability, they follow through, there was no surprises. It does help to follow up to make sure your documents were received correctly or if there is anything further they need. Besides one hiccup with the under writer the process was smooth and they communicated effectively. We love our home and are grateful for their hard work.

“Justo” <-- This guy is probably the slowest person at processing a loan & cannot answer you back! Did your company push out too many loans, and you are stalling? Do you refuse to email because you don’t want anyone to have documentation on hair bad you fail at your Job? American Home Mortgage, why do you have a yelp review of 2.0, and google review of 1.6? Obviously you utilize cheap labor to offer incentives, but if it takes 12 years to build your house will we be alive then? Consider me frustrated! Also, why can’t i give 0 stars? Buyers beware!!!!!!!!

This Mortgage firm cannot be trusted by any means, I got a deal offered through Richmond American Homes if I had gone through the Mortgage firm. Home American Mortgage firm pre-approved and said I qualify for the discounts, later when I approach them after 3 months to start the loan processing ,they inform me that they cannot offer the loan as the company policies has changed for people having certain Visa's. This is absolutely cheating, I had everything recorded on email including approvals. Neither the builder Richmond America or HomeAmerican Mortgage company did anything to compensate for this. They are slow in responding, inefficiencies are there in the process, do not respond to calls etc

Extremely poor customer service. We started escrow in December 2018 while waiting for our home to be completed. It is now done and after calling and sending multiple emails to Ellen, we receive little to no response and the info we do get is splotchy at best. She has never answered her phone or returned a phone call. Steer clear of this company. We can't get a solid closing date from them.

I am insurance agent who unfortunately have to work with this company. The loan officers here do not know what they are doing. I have had to change policy dates way too many times. The cost of this is lost on them. seems almost like willful incompetence!! Good luck with your closings with this company!!