Home Point Financial Windhorst Way, Greenwood

Worst mortgage company ever I wish ruoff never sold to them my payment has increased over 2 hundred dollars in the last 4 years due to escrow I did the math and my insurance and taxes increased $28 a month for both but they said there charging me a 6% cushion incase my escrow increases withing the next 12 months we'll your taxes are assessed 1 time a year so once they go up they won't go up again for the whole year so there basically making a $1000 on my escrow I'm just going to pay it out of pocket hell with their escrow payments

They wouldn't let us make any form of payment that didnt entail mailing certified for 6 months after we switched bank accounts for autopay and they still pulled the money out of my old account twice, and claimed we never attempted to switch the accounts and charged us fees even though we have never been late on our mortgage. Also sent us a letter saying we threatened them even though that didnt occur, i just karen-ed on them a bit. Customer service is terrible. Hate hate hate them.

Giving them one star feels like too much. By far the worst company we have ever worked with. We have multiple properties and they are by far the worst to work with.

HPF gave me a 4 business day notice that my loan was being sold to Freedom Financial which doesn't even have a working phone #. I find it ironic that they ditched my mortgage 2 weeks after I paid a huge amount towards principal. HPF hounded me on the daily to refinance although my rate is already low. They see they can't earn all that interest on my loan!!!😁✌🏽

This is the worst company EVER. They added a parcel next door to my house increasing my mortgage by 500 a month!. 50 days since i supplyed them with deeds and parcel information. Havent done a thing. Called daily to only have them say they a working on it, even though it should ha e already been resolved based on their own timeline. This company is full of incompetence. I have never experienced anything this bad Please STAY AWAY FROM THIS COMPANY.

I have been praying on time since I've got the house with my own bank through bill pay. Than home point financial call me to collect the money that I owe them from previous year. No letter no email no phone call that I'm short in my escrow account. Rude lady over the phone told me I should log in to home point website to check my new payment .. All my statements I received from them never showed any increase in my mortgage payment. Not very good communication on their part. Wouldn't recommend this company.

THIS PLACE IS A TOTAL SCAM STAY FAR FAR AWAY!!! I AM DONE! homepoint has screwed us over too many times now. I am contacting BBB, the attorney General, and posting this review any possible place I can find on the internet to inform people not to ever use this company…EVER!!!! If you haven’t heard about the Home Point Financial reporting error ill explain what happen…homepoint one day in May decided to just randomly ding thousands of peoples credit score, saying that where 30 days, 60 days, 90 day late on their mortgage where these people had never missed a single payment and have a near perfect credit score of 800+…..taking off 100+ points in most cases off of peoples credit score and not ever replenishing the points all the way. Now again in July they have done the same exact thing and taken 18 points away, not much explanation but oh we will get it fixed and points reverse…NO YOU WILL STOP TAKING POINTS OR I WILL PERSONALLY SEE THIS BUSINESS BE NO MORE!!!! WATCH ME!!!! These people are literally the scum of the earth, they are ruining peoples credit scores who have had perfect credit forever. Now people are left with an effected credit score and rates higher then before so if we switch away from the company to get away from the worst mortgage company on the planet are monthly bill will go up because of rates! Another thing they do is throw it randoms fees on your bill whenever they please not explaining why and then when you call in you feel like you are talking to a 5 year old trying to explain why and what is going on. Sometimes even gracing you with one lady cussing you out on the phone all because you called in because THEY screwed up…the most unprofessional, unpleasant business I’ve ever encountered. THEY MAKE COMCAST LOOK PERFECT! Needless to say I am done and my goal is now to find a way out without effecting my mortgage payment, i’m not sure if this is even possible but i’m starting off with attorney general on Indiana where I live and then moving on to BBB and then copying this review on every site I can find! This place does not deserve to be in business and my goal in life now is to shut it down, and when i put my mind to something i make it happen so watch out homepoint here I come!!! I ENCOURAGE EVERYONE WHO HAS BEEN AFFECTED OR JUST HATES HOMEPOINT TO CALL YOUR ATTORNEY GENERAL AND EXPLAIN THE SITUATION AND THEN ALSO FILE A FORMAL COMPLAINT WITH BBB. WE CAN CHANGE THIS WE CAN PUT THEM OUT OF BUSINESS AND I WON’T STOP UNTIL THAT HAPPENS!

Homepoint bought my loan and now refuses to answer the phone. They also failed to pay my property insurance even though there was plenty of money in the escrow and I was up to date on my payments.

I hate they bought my mortgage. They are horrible. Customer service sucks and they don't return calls or emails.

This company doesn't even deserve a 1 star they are that bad. Worst company I have ever dealt with.