Hochheim Prairie Farm Mutual Us Hwy, Yoakum

We filed a roof claim back in August of 2017 with Hochheim Prairie Insurance. The insurance eventually sent a small check to begin the repair. I did not begin the repairs as shortly after the check arrived, I became unemployed and was not financially ready to move forward. I then filed the check and paperwork away. Two years later I get a call from a lady from Hochheim. She asked me why I had never cashed the check. I told her the reason but said that I was now employed again and financially ready to move forward with the repairs and she said: "ok, well the check is still good so go ahead and deposit it". I did exactly as she said and then a few days later received a letter from Hochheim that they were closing the claim because I had waited too long. I was very upset and contacted them and was told to send an email for a possible appeal. I did this and received another letter on 9-24-2019 stating they had reviewed it but "Management: has decided not to extend the replacement cost coverage to this claim. I contacted my insurance agent Edmunds Insurance and they contacted Hochheim only to get the same answer. Hochheim then came back and wanted to drop me completely, due to the condition of my roof. I asked, Carey at Edmunds if there was anything I could do to not lose my homeowner's Insurance. He reached out and Hochheim then came back and said that they would continue the Insurance for one year if I agree to exclude my roof. I had no choices at the time so I agreed in order to keep my policy and continue my coverage until I could find another carrier etc. This was very deceptive the way Hochheim did this. Had the lady told me cashing the check would have triggered this, I would not have cashed it at all. They have placed the 80% of the cost of the roof replacement completely on me. I now have had to use that money to repair my roof as much as possible to not have further damage to my home, while I save to replace the entire roof myself. Very disappointed in Hochheim Prairie's corporate integrity, underhandedness, and how they treated a decade-old customer. UPDATE: I have since completely replaced my roof on my own dime and moved to Travelers. They not only gave me better overall coverages they also were a heck of a lot cheaper.

Not too happy with them at this point. Their customer service Sucks. I call to get the member ID for the account registration online. A lady answers and then transferred me to a department with a voicemail that says "our office is currently closed" I call back and she transferred me straight to the same department without saying a word. I called back a third time and she answered saying they are not closed but they can't give me the information I need to create an account on their own website. I mean I don't know what I expected from an insurance company that has a 2 star rating but this is pretty piss poor. This company can't even manage their voicemail system but somehow they are going to take care of your insurance needs? I would stay away from them as I am about to. Good bye Hochheim!

We have used Hochheim for almost 17 years now for our house & auto insurance. Our premiums went up over $2,000.00 this year for our car insurance!!! Long story short, for some reason, they couldn't locate our credit report. This has NEVER happened & we have good credit!! After 3 months of trying to get this fixed by calling & getting them an updated credit report (our credit report is good!) they state our premiums will not change! Our insurance agent said our premiums are ridiculous so we are changing! BEWARE of Hoehheim!!!

Been with hochheim prairie insurance for a lot of year very professional and helpful would recommend the for your insurance needs

No one answered phone during the business hours. Had to leave a message. No one called before 5 or 6pm. The next day about 7:30pm someone called me. I was preparing to serve dinner and it was a bad time to talk. She said she would call back but never did.

I was run into by one of their clients. It's been a week and still no rental. They just put me thru from one person to the next, without any answers. They were rude and inconsiderate of anything I'm experiencing. I'm hiring an attorney. Do not choose these people! Save yourself and choose someone else to represent you!

Not a very good start for this insurance they will not talk with my contractors on the job that needs to be done and they go by a computer program that is not up to date withm the cost of materials

I have been with them 20 years plus and had to use them 2 times. And they was fast and good to the needs

Nice people quality insurance can not go wrong with hoheim they keep ya covered.

Best residential insurance company on this planet.