Hilltop Nissan NJ, East Hanover

Tonya is always so welcoming and informed in the service department. I also appreciate having a loaner vehicle.

Friendly service staff; I stayed at the dealership and didn't have to wait too long for my car.

They guys here are all really friendly and they really took care of my car.

Unlike most dealerships - they are honest, efficient, timely. Very pleased. Nice to know these qualities still exist.

If I could give 0 stars I would. My father leased close to 10 cars from this dealership over 15 years. He loved them, but when my father passed away one month ago to the day, Nissan Corporate and Hilltop Nissan did not want to work with me at all.. My father passed away with 2 leased vehicles in his name. When I contacted corporate they asked me to supply documentation, a copy of the death certificate, in order to speak to me. I faxed it over and gave them 3 days before I called back to see if someone would speak with me. I contacted Nissan Corporate on Saturday 10/21/17 and I was told that they needed not only the death certificate, but also needed the will. They told me they never received the death certificate and to fax it again and the will was at the Surrogate's Court being probated. I told Nissan that I will be going to the dealership to see if someone would speak to me. When I got to the dealership, with both cars, I asked for the dealership's GM to see if he could help. I was told to speak to a person (would say gentleman here, but he was far from one) named Billy. I walked around the showroom for 5 minutes with a copy of my documentation (death certificate, account numbers, bills for the lease, power of attorney) and I stumbled into an office where a man was sitting. I asked if BIlly was there and he goes "I'm Billy what do you need." I explained my situation and just wanted to speak to someone about making this right. I wanted to give the cars back. I actually wanted to keep one of the cars or lease a new vehicle from them because they always treated my father with respect. Billy had an air about him that he was better than everyone else in the world and he could do no wrong. He told me that he was "Not Nissan" and that he was "Hilltop Nissan." They have no affiliation. I thought he would understand that a 28 year old just lost his father suddenly and unexpected and would try to help. I was completely wrong, because he decided to continue to yell at me in the middle of the showroom that there was nothing he could do. All I got was attitude from this person. It was obvious he was more concerned with selling cars and being a metal pusher than having a heart and treating people like a person. Eventually, after a 10 minute argument in front of customers he took the cars back. I will never recommend this dealership to anyone ever. If you are comfortable being treated as a number and a dollar sign this is the place for you. If you want to be treated as a person and develop a relationship I am warning you now, go somewhere else. I will never go to this dealership again. They need to go to a customer service class and maybe need to do some sort of training on how to treat customers.

Hilltop was very helpful when I had a minor issue with my used Nissan which I didn't even purchase from them! They fixed it quickly, there was a nice waiting room with water, coffee, and snacks, and everyone who I interacted with was kind and helpful. Were I still living in NJ, I would definitely do business with them again in the future.

I tried my luck at Hilltop Nissan. To my surprise I was pleasantly surprised at how nice and extremely professional they were in their Services department. I must recommend Victoria, Leigh & Tanya for their excellent efforts in providing me with a top shelf service experience. They were very nice, kind and empathetic to my situation. A refreshing restoration in my faith of car dealership Services. I have no hesitation in recommending Hilltop Nissan to have your car serviced. They are located at 258 NJ-10, East Hanover, NJ 07936.

Sebastian was able to answer all of my questions and also provided recommendations and suggestions. He was polite and always courteous.

Took my GTR here for service. The appointment started out great; the service advisor was friendly and helpful. Things took a turn for the worst when I was asked to come back into the shop to "check something out." A gentlemen, who I think was the service manager ( about 5'7 walked with a limp,) jumped into the conversation and told me that "there's a Big ******* problem with my car!! The battery is loose, it was put in all wrong... Who the hell did this." My response was quick "you guys did. The battery was replaced here not three months ago." He spoke to me like you would speak to a wild dog. (Hand waiving in my face " then show me the G** D*** receipt!!!! Show it to me right now." The mechanic sheepishly pointed to him that the battery was in fact serviced there. He stormed off mumbling something under his breath. Just an FYI - there was another service manager. Very tan, mustache. He was great - wish he would have stuck around. If you have a GTR, or any other Nissan - go elsewhere.

It was a terrible rainy day and my car would not start. The check engine light was also on. I was stuck in the rain not too far from Hilltop Nissan. Someone came right away to give me a jump. I left my car with the service department and took a rental. They were very kind, very understanding and patient with me. My car was fixed in 2 days. I would definitely come back to Hilltop Nissan for all my Car needs. Their customer service is top notch. The best I have encountered at a car dealership. Not pushy but professional and patient.