Heritage Family Credit Union Allen St, Rutland

just terrible. Not happy. Slow transactions, shoddy technology, old practices and their call center is not even in the state, I spoke to someone who knew nothing about any of their services. pathetic.

Does it really take 3 weeks to process debit transactions? Pretty sure it doesn't. Closing my account today. Despite 2 years of complaining about issues with widely innacruate and inappropriate processing times the problem has only gotten worse. It will regularly take over a week for debit transactions to accurately post. 3 weeks this latest time. Save urself the trouble and get a real bank.

Upon being locked out of my e-branch account, it has come to my attention that during the past year of my banking with Heritage, my SSN has been wrong the entire time! How can credit unions allow someone to have a false SSN in their name? Do they check the SSN and make sure it validates with the other information, because in my case, they clearly did not. Unprofessional.

I went to request a cashier's check as part of shared banking and was told by the teller that my account did not allow shared banking. She gave no explanation nor alternative ways to assist. I called my credit union right there and confirmed right away that I did have shared banking enabled on my account. I went to a second teller who asked the previous teller to allow her access to check shared banking status. The original teller didn't even acknowledge my presence or try to help. Clearly she did not want to help. The 2nd teller then proceeded to explain that their databases sometime encounter issues that prevent them from accessing shared banking accounts. If you want a credit union with a helpful and friendly staff, this is NOT the place. I recommend VSECU instead!

They screw up most everything. If you can get an account anywhere else you would be wise to do so.

Worst Bank I have EVER delt with period!!!!

Only place I'll do my banking