Heritage Community Bank E Andrew Johnson Hwy, Tusculum

My debit card stopped working, so I went to find out why and I was told open revolving accounts. I had no idea what that meant so, I asked and was told it's when you have more than one account open. Although, in the 8yrs I have banked with them I have only ever had one account. They couldn't even find another one, but my card was never turned back on. Also, my online banking has never worked once.

Not a customer but if I lived in the area they would definitely be first choice. I got into a snag attempting to deliver into the nearby Aldi’s and ended up in HCB’s parking lot. I had never delivered to the area before and as you can imagine it’s a bit of a faff trying to get yourself turned around in a semi truck in tight areas. One of the employees, John Freshwater? (I’m sorry if I got the last name wrong buddy) came up to me and not only offered his assistance but also offered to spot for me as I backed to get set up for leaving his parking lot. Most people would have just gone on about their day so believe me when I say I appreciate how he came over and made an uncomfortable situation much easier. Nice to see that there are still some good people out here. John, if I never see you again, you take care of yourself and thanks for the help!

This has been my bank for ten years my fiancee banks here also and he's been with them even longer. Never had any problems with my account and the staff treats you like family. Highly recommended them

This is a wonderful hometown bank. The staff here are very helpful and friendly.