Heartland Bank and Trust Company Wolf Rd, Western Springs

Saturday manager ...HORRIBLE EXPERIENCE immediate rejection and rudeness because the memo line was written next to name. Its clearly obvious it’s not a business and a mistake. I just cashed a check over a week ago written same way no problem. The lady just discriminated me for some reason didn’t even bother to help or google it or even contact their own client to verify check that’s been their client for prob 50 years I immediately called Plainfield branch and they were super helpful and got it taken care of. I don’t know what the managers problem was at western springs branch but she was mean and rude her whole demeanor was off she talked down to me from the start like I was garbage. Sad part is the teller knows the checks good. But they didn’t wanna take a risk cashing it which clearly says something else.

This place is a joke. I have 3 accounts them and have been actively at this bank for 6 years. They don't care about their clients. They'll only give you half the info then claim they did say it, have no overdraft protection or notification system and will continue to suck as much money in fees out of you as possible. Do yourself a favor and avoid this hell hole.

This bank has the best customer service around. I decided to open a business checking here because it was $0 down and 0 minimum balance. I have been completely satisfied with all of their policies and they have extremely good customer service. I would definitely recommend this bank is the best bank in the Western Springs and LaGrange Illinois area.

I had to phone you to find out if you received and posted my deposit. Still haven’t received receipt from you. Not even one kind word from teller—not even “hi” or “bye”—glad to see a long time customer is appreciated.

Great Customer Service. I always felt welcomed! The bank manager goes above and beyond.