HCP Mortgage, LLC Kimball Ave, Southlake

Dorothy was amazing to work with to refinance our house. This is not our first house so we have been through this process many times before. Dorothy was so knowledgeable of the process and helped us every step of the way. She was available every time I reached out to her.

Terrible experience! My husband and I found Joel and his team to be disorganized. They did not provide adequate, nor accurate, communication throughout the home buying process. We would be told one thing by one person on the team and then days would go by before we would hear something entirely different from another person. Most documents were provided to us late. The week leading up to our closing date, our phone calls and emails were ignored and not returned. We finally received our final closing disclosure 20 minutes prior to our appointment with the title agency on closing day, only after multiple phone calls requesting information regarding what the issue was since we did not receive the necessary information in a timely manner! I would not recommend this business to others!

Joel was very knowledgeable and super helpful during the whole process. He was able to get us an awesome interest rate, and we are more than pleased with the outcome! Thank you for helping us get our dream home and making the process smooth and easy! Highly recommend!!

Yancey was remarkable. There wasn't a question left unanswered, there was not a time she was unavailable. She stepped in when our realtor left us hanging. To say she went above and beyond doesn't even speak to the service and friendship we received. DON'T pass her up. I promise the value she adds to your home purchase or refinancing will leave you with a peaceful feeling. Thank you Yancey

Debra customer service was superb from start to finish 😊 Amazing and awesome work she does to have started paperwork 12/5 and we closed 12/31 that says a whole lot. I will be singing her praises and sending people her way she was a god sent❤️ What I most liked about her she was so calm every time I spoke to her about anything or if she needed anything ✅ this was so unreal because she made our dreams come true in less than 30ty days☺️ Thank you, Keith & Tika Webb

Horrifying experience in my first-time home buying experience. Home buyers beware. Everything runs late and last minute. You wont close on the day promised and you will run in circles for things you already provided. Things get misplaced and overlooked until underwriting catches it and delays your whole process. Communication was "ok" but I would never use them again.

A great mortgage company to work with. The staff are very helpful in the mortgage processes and provide clear and easy instructions on items required to ensure a smooth mortgage.

HCP was able to get us a mortgage at a good rate and we were able to close in 30 day, which is rare right now with all the refi business

The team worked with me throughout the process. They patiently explained to me options that i had and made my closing process less stressful.

The best!! Don’t go anywhere else..