HawaiiUSA Federal Credit Union Waialae Ave, Honolulu

After their phone and email service impressing me, I went to the physical branch and had the exact opposite experience. I was shocked because this was one of the branches which was supposed to have good service. They were extremely slow, they didn't help people in the order they arrived. They just decided to help people in whatever order they wanted. There was no take a number system, you were not told how long it would take, and they did not take you in order of the line you were in. After patiently waiting, other people who came in after me were helped before me. When I spoke to the tellers, they gave me an answer and kind of smirked and laughed like there was some sort of joke, or I was stupid or something. I just wanted to inquire about some services. This response and treatment was completely unprofessional. HawaiiUSAs products seemed solid so it is very bad that their in person service is so poor in comparison. People are trusting their money and financial future to them, they should take care to hire attentive, intelligent, professional individuals. This really makes me think twice about using this institution when there are so many other options available.

#grateful I do not have an account on the island at this point but soon I will be opening a new account this is the bank I'm going to use awesome service amazing safe ATM 24/7 security so grateful I will definitely tell all my friends and family you guys are doing everything right keeping the other banks in line Big thank you to the awesome security guard on Duty Easter Sunday morning

Very friendly, very professional, and extremely knowledgeable about their services and banking in general.

Sim and ALL the others are friendly, knowledgeable and helpful. Excellent service.