Harborstone Credit Union Galaxy Dr, Lacey

Thank you Laurie for the kind words! We are so thankful that you are part of the Harborstone family!

Hi Chuck, thank you for your review. We take our members feedback seriously and are always looking for ways we can improve. In order to better serve you in the future, we would appreciate the opportunity to discuss your experience further. Please give us a call at (253) 584-2260 or 1-800-523-3641.

Thank you for sharing your experience with us Derwin! You've brightened our day as well as our Lacey team's. Take care!

Hi Jason, we understand how frustrating it is to be waiting on hold for an extended amount of time and we apologize that this was your experience. Our call volume has increased significantly since the start of the pandemic and we are doing our best to build up our Member Service Representative team while serving our members to the best of our abilities. Reviews like this hit close to home as we are aware of this issue and doing the best we can to correct it. Please know that your membership and feedback are appreciated and we thank you for your patience as we navigate through this together.

Hi Dean, we apologize for your frustration in trying to schedule an appointment. Our members are a top priority and we continue to look for ways we can best serve our membership while keeping our employees safe during this pandemic. We are actively planning our next phase of service to our members, which includes the opportunity for walk-in services. To minimize wait times, however, we will continue to recommend scheduling an appointment online at harborstone.com/appointment. We appreciate you being a loyal Harborstone member and we look forward to serving you in branch soon.

Hi Joseph. It’s frustrating when you don’t get the service you expected when handling your loans. We would like the opportunity to talk with you about ways to complete your auto loan payment for free and discuss details of your loan contract such as your payment due date. Please give us a call at 1-800-523-3641 or make an in-branch appointment at harborstone.com/appointment. We look forward to hearing from you!

Hi Tony, we understand how frustrating it is to be waiting on hold for an extended amount of time and we apologize that this was your experience. Our call volume has recently increased significantly and we are doing our best to train and build up our Member Service Representative team while serving our members to the best of our abilities. Reviews like this hit close to home as we are aware of the long hold times and are doing the best we can to correct it. Please know that your membership and feedback are appreciated and we thank you for your patience as we navigate through this together.

Hi Julia, we are deeply sorry for your loss and your recent experience. We take matters like this seriously and do have some strict procedures we must follow to ensure the safety and security of the member. We apologize for the inconvenience and any added stress you experienced throughout the process. We wish only the best to you and your family during this difficult time.

Hi Andei, we understand how frustrating it is to not get the service you expect and to be acquiring fees. We would like the opportunity to talk more with you about your experience in order to best resolve this issue and help you avoid future fees. We strive for excellent customer service and appreciate you sharing your feedback with us. Thank you for your membership.