Hapo Community Credit Union Gage Blvd, Richland

I went to the Clearwater location to use the walk up ATM. I inserted my Wells Fargo Card to withdraw $40 fast cash. Right away the machines touch screen was not responding properly to my touches. It started hesitating for several seconds before beeping and responding to the next step. I finally made it to the fast cash button and it wouldn't beep. I kept touching over and over again with no result so I pressed the cancel button on the keypad. The transaction cancelled and then kept my card and didnt return it. There was no reason for keeping my card. I have plenty of cash in my Wells Fargo account and I have great credit and no issues that warranted keeping the card. I felt like I had been robbed because I had to come home and report the loss of my card to my bank and order a new one. This has created a huge inconvenience because I pay my Bill's on autopay using that card number. The bank cancelled the card number and is issuing a new one which means I have to go online to all my creditors and change the info. Thanks Hapo for nothing.

This is my favorite HAPO location. I love how the staff here is so friendly and helpful. It is also somewhat close to my house. Besides the location, I have been doing business with HAPO more than a year now and I have been enjoying it. They help with your finances and needs to the best they can. I very strongly recommend HAPO in case you need a loan or simply anything.

Wanted to thank Lacey for helping me, interacting with her made my day !

The people at the local branch have always been friendly and helpful, which is why it's a shame that Hapo recently made the disastrous mistake of centralizing operations, leaving the local branches powerless in some areas. As a result of the "centralized operations," I had money disappear for close to two weeks while it was "in transit" to where I wanted it to go. The central office is cold and out of touch with the needs of the members, so this once ideal credit union is feeling a lot more like a bank.

Filed a fraud claim 30 days ago, have gotten 4 different stories on the status of this claim, none of which involve fixing the fraud. Worst customer service ever. If I could give them negative stars, I would. Their slogan of "We've got your back" is an absolute lie.

ATM machines are available at the drive up and outside of the front door.

Friendly staff. Better than average returns. Not for profit.