Hansel Subaru Corby Ave, Santa Rosa

Thanks Eli and team best car experience I've ever had. Eli was very helpful and all around great guy. If you're looking for a Subaru go to Handel Subaru in Santa Rosa 10 out of 10. Thanks Eli Brad

This review is for the parts department, which is shared with the other Hensel dealerships. My wife drove Howard 1996 Subaru outback into a tree with a bicycle on the roof, which destroyed one of the roof rack bars. We were then stuck with our bikes but not a roof rack while we were in Gurnville, nearby. The guys in the parts department found me a replacement bar and we're able to get it to me within 24 hours (for a fairly reasonable price, too, considering it is a old part and I'm ordering it from a dealership).

Excellent service. Everything is so well managed, even with COVID -19. They even washed my car by hand and got all of the bugs off. Good service on the purchase and good service taking care of the car

wow, what a great dealer filled with helpful people eager to serve you! Sales staff is excellent, Corey, Michelle, Jay, just to name a few. The Parts department is as just as polished in their abilities to help a guest of the Hansel Auto Group. see Adam Billy or Marcus.

Went in to purchase an Outback and was ready to pull the trigger on the exact model I wanted. The salesman told me I could get the best APR (below 1%) if my credit score was above 680. He ran the report, told me my credit was good but there were a few dings. He said it was no problem, I still qualified for the low 3.9%! Well I asked to see the report and his face changed. He went and grabbed the printout and did the walk of shame. My score was in the high 700s. That's extremely dishonest. I walked out and won't be back.

Malcolm Tietzer really worked hard to find the right car for us. Answered all our questions and was very pleasant the entire time, even after they were closed. We bought a 2017 Forrester! Judson Hodges helped us out with our financing as well! Thank you to both.

Extremely unhelpful service department. Tried to make a afternoon appointment for service and was told there is nothing after 2:30. I’m sorry but how is any working adult with a job suppose to be able to do that? Even weeks out I was told I could not be helped. Something about these dealerships it’s like you can’t give them your money if you tried.

I love my new Subaru Crosstrek. Our salesperson Barbara Lee was wonderful! We went in to test drive a Crosstrek and drove home that day in a brand new one. She was very smart and knowledgeable of the Crosstrek. We learned so much from her. She answered all our questions and sold us our Crosstrek. She even set up my Bluetooth for me! Our whole experience at Hansel was smooth and easy. They were all very accommodating. I would recommend Barbara Lee and Hansel Subaru to my friends and family. Our experience was a pure 10! Best Regards, Margaret Stover

Customer service is outstanding. Service was easy to schedule and completed in time stated. I feel work that is completed it thorough and guaranteed. When I have had issues or needed clarity on provided services explanation is made clear in respectful manner.

My bf and I walked in to Hansel to test drive the 2016 Forester and to see what we could get on a trade in. We were floored by Malcolms exceptional customer care and attention to detail. This guy is top notch! He not only sold us a beautiful car but he worked on the best and most comfortable financial sitch for us. He really really got a feel for what we were in the market for and talked us down a little from getting into an expensive situation. Did I mention how patient he is? This is not service you see at most car dealerships. We walked out the same day with gorgeous top of the line 2.0 XT touring. But it doesn't stop there, Malcolm knows his cars. Really well. He sat with us in the car upon completion of the sale to explain all of the bells and whistles of our beautiful new toy. Phones, nav, usb, radio , tailgate, lights, engine. He checked off everything. Were so excited to go camping in this bad boy and to not rent a stinkin Rv/van. We've got our own bad**s vehicle! Thanks again Malcolm and Hansel Subaru.