Hancock Whitney Bank Brashear Ave, Morgan City

It would be 5 star, except for the fact that they need people working the drive thru. Every time I go through it, there is like a 30-45 minute wait. 10-15 I can understand, but this is ridiculous.

ZERO STARS!! HORRIBLE BANK AND AWFUL MANAGER. The bank closed my account without my knowledge or consulting me. It took 3 weeks to get checks cleared and at the end the the fraud department closed my account. DO NOT bank here

I still don't understand why or what is going on with this bank! My husband passed away on a Friday, my best friend told me to go the very next morning to the atm and draw out what ever I could. Why I asked , she said just because. So Saturday morning she called and said did u go to the bank , no I said. She told me again to go and draw out whatever I could. So I did and I drew out $500 . Sunday comes and I go back but the atm tells me invalid use of a access card. Monday I go make arrangements at the funiral home. Tuesday I go to social security office to report his passing because he was on disability. I leave there go to the bank . I ask them why can't I use my husband's bank card and I explained what had happened she looks in the computer and said his account is frozen. I'm like why would it be frozen ? Oh probably because the obituary was seen . I said no mam he didn't have a obituary. Well probably social security office called . I said no mam I just reported his passing then came straight here. Oh well someone must have called. I said wait so I can call y'all and say Jane Dow passed and y'all just close the account. She couldn't give me any information because I wasn't on the account but I did have my marriage license but not good enough. I was getting statements from the bank and they was charging his account a montly fee. I called and asked how could they charge for a account that is frozen. Lady looks and said it wasn't frozen. I called the main branch and they said they didn't know what or why and couldn't dicuse anything with me. 😔😔😔😔😔😔

No complaints with this bank. Staff is friendly