Hancock Whitney Bank Sw Railroad Ave, Hammond

I have a business account with Whitney. I run a business in New Orleans so this locations hours from 9-4 are an inconvenience already so typically I have to do everything on Saturdays. Well this location is open on Saturdays “drive thru” only until noon. So I pull on Saturday, 20 minutes before they close to make my deposit and get change, like I always do and they tell me they don’t do coins on Saturday’s and haven’t for months. I’ve been doing this for months now. Pretty sure she just didn’t want to deal with the coins 20 minutes before closing. It’s hard to run a business when you can’t even conveniently go to your own bank and get change.

Worst banking experience of my life. They allowed my step mother to take $5,000 out of my account. I could never take out over $300 at the ATM. There hours are horrible. I went up there the other day to close my accounts and they only closed one of them, knowing that I no longer wanted to bank with them and had a different accounts elsewhere. All they want is money, the second you don't have anything in there they will change you and make it your fault.

Folks don't get off work until 5pm. They close the bank at 4pm. The drive through is closed at 4pm as well. Its not even opened on Saturday. How is anyone suppose to conduct their business if the bank doesn't stay open until 5:30pm.or open on Saturdays.

This is just for one employee that works here that went above and beyond. I was just about to close my account because of an issue that they're part-time floater didn't want to help me with. She was not helpful or nice at all. So I got up from my chair and turned around saw a friendly face and spoke with her and she took care of my issue and was very friendly, kind, and caring and now I decided to stay with this bank because of her. Thank you so much Kelli Polk!!!!!!!

Went on my lunch break and waited in the lobby for 25 minutes to be helped, and the lady was having a personal conversation about a building for sale with someone at her desk and never helped me before I had to leave. Leaving this bank going to open an account elsewhere, its always something between, rude workers or no help.

I asked a very simple question about a check and the assistant manager Melissa Bankston accused me of trying to avoid paying taxes. I then asked for the manager of the branch and she said he was not working today. I called back from another number and they advised me that he was in but was working with another customer at the moment.

Not happy today. My husband went to deposit his check into my account but was turned down. He had done so several times before but today was told no. Rules or no "rules" you did it one you CAN do it again especially since the expectation was set.

The Staff was very polite and helpful

Stole $2000.00 dollars from me we i needed it most during aftermath of Hurricane IDA. STAY AWAY FROM THIS BANK

Excellent customer service along with a smile! Thank you.