Guild Mortgage Company Mall Blvd, Savannah

This company refused to use my higher credit score and used my husband's lower score instead which in turn a higher interest rate! Glad I was able to refinance right after closing and got that 2% interest rate we deserved!

On their website their CEO Mary Ann McGarry says " We want to serve you for the entire life of the loan." It's a LIE. You have been warned. Mortgage process was easy enough. HOWEVER, trying to get someone on the phone after you process your mortgage is proving difficult. We've had our mortgage one year, and the first time I've tried to reach a live person is just ridiculous! I've been on hold for 30 minutes now and NOTHING; just pending music with no person to help me despite the automated voice saying I'm next in queue (for over 20 minutes). They may offer you a live person and friendly service to get your business, but then you are left with automated prompts, indefinite wait times (as if you have nothing better to do with your day than wait for someone to finally pick up), and lackluster service at best. At this point, we have two phones going and both are on never-ending holds! I do not recommend Guild Mortgage Company!

Tonja Hathaway and her team were amazing. I would definitely recommend if your looking for a good mortgage company. Jordyn Brown was AWESOME!!! Very professional and responsive throughout the whole process.

Guild mortgage assisted me in the purchase of my previous and current homes. I have never had such an outstanding experience with any type of service in any facet. Tonya Hathaway Fielded our calls Or responded right away. Her staff was courteous informative, and helpful. I am grateful for the way they made my house buying experiences very easy. The company is outstanding.

So happy that we were referred to the ladies at Guild Mortgage. They were so helpful every step of the way! Especially Rachel and Jordyn, who answered our millions of questions in a timely manner!

Had the horrible pleasure of speaking with Rachel Bowers today, if her attitude represents this company, I would seek a new employee. The unnecessary attitude would work better at McDonald’s, not a mortgage company.

Tonja and her team are beyond exceptional! Her expertise in the Mortgage industry is impressive. This was my 2nd time working with Tonja Hathaway. Thank you to the entire Savannah Guild Mortgage team!

Great experience! Very polite & helpful staff. Couldn’t have asked for a better mortgage company to deal with.

I would highly recommend this company. Friendly and very efficient.

Everyone was professional. They worked with us and our crazy schedules.