Guild Mortgage Company San Pedro Ave, San Antonio

Jack Shull with Guild Mortgage made our home buying process SO easy. We have been with them since 2018, & I wouldn't recommend anyone else! Jack also personally checks in on you and your family as well just to catch up & see how things are going. Very professional, personable & available at any time for anything that you need or have questions on!

My wife and I have bought homes in various states and dealt with a lot of mortgage companies, but by far Jack Shull’s Guild Mortgage is the best, him and his staff are the best. Made buying this house the best and easiest purchase. Keep up the good work Jack and staff at Guild Mortgage on San Pedro rd. Next home we buy we are definitely going through them again.

I refinanced my home in the summer of 2021 with Jack Shull and his team. It was all done online as I live in the Austin area. The closing was done in my home by the title company rep. I made several changes along the way and what I can tell you is that it went very smoothly. They have mastered the remote loan process and it worked well. I would highly recommend them for your mortgage loan needs.

Jack is a master in his craft. Five star service and knowledge of all things regarding mortgage and financing. Thanks so much Jack!!

Everything about our experience with Jack and Cindy exceeded all of our expectations. We highly recommend them to anybody looking for a mortgage. They kept us informed and got our VA mortgage closed in a very short time. They are also very nice and personable. Top notch !!

Jack Shull and his Team are great! They kept me in the loop every step of the way. It was always very easy to contact their office with any questions. Very, very helpful and knowledgeable Team. A+. You will not be disappointed in choosing Jack & Guild.

As first time home buyers, Jack and his team made everything easy and smooth! Everyone was always very professional and eager to help with any questions! Home buying with Guild Mortgage was by far the best decision for my family!

My first home buying experience could not have gone better without the help of Jack Shull and his team. Buying a home from what I have always heard is usually a strenuous process. However, these team made it about as easy as buying a car. I would highly recommend.

Jack Shull and “his team” are a complete joke. They left me and my family homeless for 5 nights and basically “ghosted me” since nobody would communicate what was going on with my loan or when we could expect closure...I had to get this information from the escrow officer instead of them! I discovered at CLOSING that there was another charge of discount points of $818 to “buy down my interest rate” back to the original lock we agreed upon - because they took too long to close the loan in the first place. Again, it’s not the job of the closer to explain this exorbitant charge, it’s the loan officer. I could only guess that had something to do with the delay in closing the loan because something on the Closing Disclosure changed which reset the TRID clock to wait another 3 days... but I cannot tell you for sure because, again, no one would return my calls or emails begging for updates and new information. Understandably, they were upset because I went to their corporate office in San Diego when I wasn’t getting any answers. While I’m not sure if that had something to do with ignoring me, it really doesn’t matter or preclude their need to stay connected to the client since I learned over my 40+ years of serving the public that you have to work with all customer types no matter what. Grin and bear it, my friend. When I asked jack if he’d consider helping with hotel expenses since we had nowhere to go and our belongings were already moved to storage, he literally laughed at me and basically told me it was my fault the loan wasn’t closing on time. Corp office was just as unhelpful so I suppose that’s the culture of apathy which permeates from top on down to managers like him who could also care less. You’d think they’d treat a real estate professional with a voice with more empathy, respect, decency, and courtesy, especially since I’d fed them business for years leading up to this debacle. They could’ve at least apologized to me and my family since it made the stress of buying a home that much more difficult. We didn’t even get that kindness extended to us. Use Jack and Guild Mortgage at your own risk!

Our process was a difficult one. Jack and his excellent team made it easier than we could have imagined. The entire process went smooth even at the end when we asked to close a week early, Jack didnt blink. He just said let's get it done. We closed in under 30 days with great instant equity! If we didnt find our forever home we would definitely be clients for life!!