Guild Mortgage - Amber Kovarik W Ray Rd, Chandler

***** Edit 4/10/2021 Amber contacted us with a very nice apology after seeing this review. She sent a Visa gift card in the mail. We appreciate these efforts to make up for our poor experience. There was no blaming, just accountability. Bumps it up a star. ***** We are first time homebuyers who know nothing about the process involved. We had reached out to Lund Mortgage first and they basically told us we did not have enough money for them to spend time with us. We then contacted Amber K with Guild. We were impressed with her willingness to bring us in and sit with us and review what was possible with the funds that we had. We ultimately felt that we should not move forward at that time. Fast forward about 12 months and we find ourselves in a situation where we need to find somewhere else to live. We don't know what to do other than reach out to Amber. Her team requested some updated information and Amber met with us over Zoom to explain where we were at. This is where we felt the problems started. Amber came across as very much wanting to sell us something at the highest possible price. I know she essentially sells debt for a living, but it just seemed very overt and rubbed us the wrong way. We then had some questions pop up that we genuinely did not know how to find answers to. The overwhelming feeling was that the Kovarik team was just too busy to handle us. We did not know who to go to as there had been several different team members who had contacted us previously. We were just lost. We would have sought out a different lender, but we truly did not know that was an option. When we felt ready to make an offer on a property we learned that interest rates had increased significantly. Amber deflected by saying she has no control over this. She did not attempt to explain that the type of property we were looking at commanded a different type of loan and interest rate. After having an accepted offer we learned that they type of loan that we chose required an online course that would cost an additional $75. The issue is that none of this was communicated to us before this point. We were never given different options of loans to choose from. We were always told that things are how they are and Guild Mortgage has no control over them. I simply feel this cannot be true. There needs to be someone who can be assigned to communicate with clients, especially first time homebuyers. There were too many inflections points where we could have been communicated to but were instead ignored. I am truly sad that Guild Mortgage will have any financial benefit on my behalf. They made this process stressful.

Amber and her team are simply amazing. I worked with them in a professional capacity and I saw the faces of joy they bring to each transaction. I would recommend her and her team to anyone I know looking for a lender.

The loan process was quick and efficient. I never thought the process of purchasing a home could be this easy. Amber and her team were amazing. I am so thankful I went with Guild Mortgage.

Amber and her team are fast and efficient! They keep you updated along the entire process and it couldn’t have gone any smoother. Very happy that we went with Amber at Guild Mortgage!

Amber is a true pleasure to work with on any mortgage on refi. This is at least the third time I have used her services and have never been disappointed . She is warm, caring, and a true professional. Once you are a client of hers, you will be one for life. Amber will often send out tips and ideas to help you with many financial as well as things to help in everyday life. I highly recommend her to anyone in need of her service. . .

Amber and her team are the best in the business. We have used them several times and each time it has been an amazing experience. The Kovarik team takes the stress out of the mortgage experience. You are doing yourself a great disservice if you don't call them. They are experts in this current market.

Amber is a gem in that she is so knowledgeable and so open to questions from buyers I have referred to her. She has incredible energy, an awesome smile and is always on top of her clients and her business. She has a team that supports her so no one gets let behind.

We worked well with Guild Mortgage and Amber k crew. Every one was so nice and easy to work with. Thanks

Amber and her team did a great job for us on our refi! Abram was very helpful and responsive and Daren was easy to work with at the end for final processing. Everything was easy, streamlined, and I love that I was able to just upload our docs on their app. Great job team!! Highly recommend and I will continue to use Amber again and again. This was our third loan together.

Kara was very helpful and responsive and always checked in to make sure everything was progressing smoothly! Great team and happy with my refi!!