Guardian Mortgage - Headquarters Dallas Pkwy, Plano

I called Andy Cook at Guardian Mortgage after another lender was performing poorly. Andy's team went to work right away and was very thorough and prompt. They (Guardian) made my other lender look very second rate. I will recommend them to anyone looking to buy a home.

My experience was 5 star! Nate Broussard answered the first correspondence on Super Bowl Sunday, and was always responsive after hours & on weekends throughout my home buying process. I will insist on working with Nate every time I have the chance.

I have been with Guardian about 8 years as a homeowner and it is my first experience with a Mortgage company. Over time I have had several challenges. Of course as most homeowners in Collin County the inevitable struggle with CCAD which continues to increase our appraisal at a dizzying rate. Guardian over the years has always communicated to all their borrowers what options you have to protest the increases. I haven't been all that successful on that front but they have been there to support me. Also when my escrow account needed re-evaluation from all the CCAD increases I called Guardian and I told them of my concerns over the changing monthly payments. They also provided me with options via shopping around for insurance and also letting me know that if I make an Escrow only payment I could reduce the escrow portion due monthly. Most recently I made a mistake where I was trying to do additional principle payment and since I was also on a re-occurring payment well...you guessed I made a triple payment. Guardian was quick to reply that they would provide a refund for the unintended payment. Of course you have to make on time payments with Guardian just like with any other company but they make it easy they accept online payments with no fees to you for processing. You can send them checks etc in the mail if that is your thing. Overall, every contact with Guardian staff has been very respectful, understanding and most of all you can tell the individuals care about your issues. I am not a number I am a Guardian customer. I really appreciate the team and my most recent experience that prompted this review was getting help from Cathy with my over-payment. My original loan was handled by Wade Betz who is still leading a great team.

Pat Nolan and his team are consummate professionals that are attentive, quick to respond, and flexible considering our busy work schedules. I’ve used his services twice and will definitely take advantage of his team’s services in the future in my real estate investing.

Marc has helped my wife & I to secure financing for our home improvements twice (i.e. we are repeat customers). Why? To start, his knowledge of the industry served us well as we navigated the process the first time, so of course we turned to him when it came time to expound on our dreams. To be honest, we weren't even confident we could secure financing prior to the first go-round; however, Marc delivered as promised. Of course, his gentle manner and genuine concern for us as customers has made working with him a pleasure. And, aside from Marc's personal qualities, we can attest his rates were extremely competitive. For these reasons, we highly recommend Marc to anyone who is looking for a mortgage.

Everything was great and went smoothly. Kim Bui was thorough, efficient, knowledgeable and communicated with us every step of the process. Not to mention the rates were very competitive. We look forward to working with her again and referring her to everyone we know.

Geoffrey made the whole process with all of the details as seamless as possible. He kept us informed of milestones along the way. We enjoyed working with Geoffrey to get our new home.

This was an easy, efficient process. We were well informed of timelines & information along the way. Rick & his team were available to answer our questions even after business hours. I would highly recommend Guardian Mortgage!

Russell Ngo, Let me start by saying thank you for taking care of my problems. A Mortgage Loan Originator in good standing. I was treated well by your heart and experiences. Great job and keep it up. LoanHuynh

Nate Broussard and his team communicated well with us, and expertly handled every aspect of our refinance. When we need our next mortgage loan we will call Nate and his team!