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Guardian Credit Union E Main St, Prattville

3.8
(10)Loan Agency
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1794 E Main St, Prattville, AL 36066, United States

+1 334-244-9999

https://www.myguardiancu.com/

  • SaturdayClosed
  • SundayClosed
  • Monday8:30AM–4:30PM
  • Tuesday8:30AM–4:30PM
  • Wednesday8:30AM–4:30PM
  • Thursday8:30AM–4:30PM
  • Friday8:30AM–5PM
CLOSED
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    Guardian Credit Union 01
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    Reviews

    3.8/5.010 Reviews

    G

    Grant Owen
    1

    This is the worst bank I have tried to do business with. I went in to open a checking account and was totally disrespected, humiliated and discriminated against. I was told to wait on Heather to finish up with the customer she was already with. Just as Heather was finishing up with the young lady a gentleman walked in and Heather immediately started helping this man. I had already been waiting 15 minutes to see Heather at that time. She finished up with that gentleman 35 minutes later and called me into her office. Heather asked "what can I help you with today" I replied "I was thinking about opening a checking account, but now I'm not exactly sure after you kept me waiting to help a gentleman that walked in after me. Heather grabbed my DL and SS card and walked out of the office and returned with the branch manager (Rhonda Blanchette) Mrs. Blanchette physically threw my DL and SS card across the desk at me and said "go open an account somewhere else". I can only guess that I was treated this way because I'm disabled. This is seriously unacceptable and shouldn't be tolerated at all. The district supervisor (Amy Holland) won't accept or return my calls on my complaint. Customer service representative said she wasn't surprised about this conduct. She explained that there has been numerous complaints against this branch manager (Rhonda Blanchette) That honestly shows that complaints aren't taken seriously. This type of behavior should seriously be investigated.

    S

    Shannon Dean
    5

    Someone had stolen my debit card number. I went to the credit union and they blocked that card and issued me a new one. In addition, they also typed up the paperwork in order to dispute the nefarious charges on my account. They are absolutely awesome!!

    P

    Parker Stewart
    5

    Awesome people. Raina & Rhonda helped resolve a issue my wife and I had. It was taken care of by the end of the business day. Thanks again...you guys are great.

    a

    angie helms
    1

    Only drive thru is open and sitting in the drive thru for 25 minutes and look inside and employees are dancing around like there is nothing to do ......really some people have things to do

    Response from the owner

    Thank you for reaching out, Angie. We apologize for your experience with our East Main Street team not being up to Guardian standards. We would be happy to speak with you further about this and remedy this situation. Please feel free to reach out to us at 334-244-9999 to speak with one of our team members. Thank you, and have a great day!

    l

    lanabug
    3

    Drive thru is-horrible. Inconvenient and very tight . It's too small of an area to have a bank . Service isn't bad but the location is just plain disappointing

    D

    Don .Walker Sr.
    1

    The drive Thur window is not customer friendly hard to maneuver. Could be faster.

    T

    Tara Moseley
    3

    Who's idea was it to build the drive thru so tiny? Its a nightmare trying to go through there when there's more than a couple of vehicles in line. The drive through service is super slow as well.

    T

    Tracey Ushman
    1

    Parking Lot is too small and Design is chaotic, causes Traffic and flow thru tie ups ... Customer Service is extremely Slow ....

    H

    Heather Wilson
    5

    Great people in the retail location. Easy to work with. Need a loan, ask for Rana!

    Response from the owner

    Thank you for your kind review, Heather! We are happy you have had a great experience with Raina, and thank you for allowing us to serve you.

    D

    Dayton Hanson
    1

    Need to learn how to answer the phone been on hold over an hour. Been calling since 10am

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    FAQs

    • 1. How to Get in Touch with Guardian Credit Union?

      You can make a phone call at +1 334-244-9999 or visit their website and submit your application form.
    • 3. How to Get a Loan from Guardian Credit Union?

      To request loans from Guardian Credit Union, you can submit your application form on their website or go and visit the store. You may be asked to go there with your vehicle when getting a title loan. Enter our website to learn more information about vehicle title loans.
    • 5. How Should I Do When I Am Unable to Repay My Loan?

      Loan defaults can even lead to seizure of assets or wages. Get in Touch with your lender when you fail to pay back the loan.
    • 2. What Is The Location of Guardian Credit Union?

      You will find the store at 1794 E Main St, Prattville, AL 36066, United States. Use a Maps app to show routes to Guardian Credit Union.
    • 4. Is Guardian Credit Union an Agency or a Lender?

      Guardian Credit Union is a Credit union helping you deal with money worries. Click on to get small personal loans for a variety of purpose.
    • 6. Does Guardian Credit Union Offer Loans for People Who Have Bad Credit?

      Yes. You are likely get loans with Guardian Credit Union even if you do not have good credit scores. It is also available to get online installment loans with bad credit through our platform. You can also find some useful info about installment loans on our website!