Guardian Credit Union Cong W L Dickinson Dr, Montgomery

Walked in and stood there for 10 minutes while there was only one person running the teller line but other employees stood around and talked. I asked to have someone just cash my check for me and got told no you’ll have to wait… I’ll never go back to this location because the Eastdale and PRATTVILLE 14 locations are always quick to get the members in and out. Most definitely will not go back.

They have horrible customer service. Every month, it is like pulling teeth to get them to actually take a payment on an auto loan. There is always something. This month, they’re not allowed to speak with me about my husband’s auto loan. We have given written permission several times, not to mention, this isn’t a problem each month. I have spoken to other representatives about the account before. However, this month it was a problem. I know our payment amount, however, the rep would not confirm that the amount I gave was correct. I also asked if we were on a paperless billing cycle with them since we did not receive a statement this month and she refused to answer. When questioned, she stated her department can’t speak to me about the account but other departments can. Seriously?? This is just one of the many reasons I hate making this call every month. We also have to pay $10 for them to take our payment over the phone. We refuse to mail a check because they will “lose it” and we will be charged more fees. We are not close to a branch and can’t make it to a drive thru without being inconvenienced. So, we pay them to take our money each month. Do yourself a favor and use another bank for your auto loan or any other banking needs.

Tried to call the branch off federal to discuss opening a checking account. Waited on hold for at least fifteen minutes. Finally gave up. Then went to the office to open the checking account. I Saw only two people working in the lobby. Teller said it would be 30 to 45 minutes to be able to start the process to get a checking account How about hiring people to answer your phone and help Customers. Your branch is seriously understaffed. Anyhow, went to max credit union and was immediately helped.

There is some type of fraudulent stuff going on with this bank. I've had an account with this bank for quite sometime and trusted everything was kosher, all of the sudden "bam" I started getting insufficient fund charges every time I used my card. I mean they were stealing money from me. I went in multiple times in a months period for them to refund the fees and not one time did they refund all the fees. Usually just a portion of them. I would recommend anyone using this bank to watch their account very close. I took all my money out and went elsewhere. Tried to close the account and they told me no I couldn't because I have a vehicle loan. I mean isn't the loan an account? Why do I have to have a checking or savings account? This bank is terrible and I don't recommend it to anyone

Been a member since they were in a trailer on national guard headquarters, treated like nothing. A ten day hold on my check to bury my son. I just charged the final expenses on my credit card.

I absolutely hate their customer service. There is no one to talk to after 4:30. Yes online says they close at 5:30 but they turn the phone lines off early. Very inconvenient. And absolutely no one available on weekend. And the online website is horrible as well.

Your branch stole my money now i don't know how me and my son going to eat. 😥

Slowest drive thru ever 30 mins to cash a check

This branch is Wonderful, the staff here likes to help people and they are very friendly!