Guardian Credit Union Gilmer Ave, Tallassee

Whatever you do, do not do business with Guardian Credit Union. I got my car loan through them and after sending in a check with my last coupon I called to be sure everything was paid in full. They didn’t call back for a month (During which time we tried calling several times.) and then they reported a missed payment on my credit. It impacted my mortgage rate and my next car loan. I received an apology letter and a promise that they would fix it, which they never did. Guardian has been negligent and incompetent business in my dealings with them. I see their responses to negative reviews and see right through it. Talk is cheap with them. Take your business else where.

Friendly and cheerful personalities. Makes every financial experience easy, understandable, and worthwhile. The teamwork is INCREDIBLE and AMAZING. Makes your life a lot easier. It's truly "WHERE YOU BELONG." BIG THANKS to Tallassee branch: Amanda, Jennie, Whitney, Amber, Tammy and Mrs. Leona

Whatever you do, do NOT go here to get a loan. We sent our information on September 30, 2020, they ran our credit (thanks for the hard inquiry, by the way), and we never received a call back from April, by Friday, October 9, 2020. Yesterday, we called three times, when we finally got through to someone, we sat on hold for 45 minutes and then were told we would be listed as “high importance” and they would make sure we would receive a call back from April. We NEVER received a call! So, we went to Max Credit Union and within 45 minutes (yes, you read that right - 45 minutes) we had a loan!! I am more upset at the fact that April ran our credit and yet, she never once called us and went completely MIA. If you are not going to call us back then how about you give us the decency to not run our credit!! Someone in management needs to look into this employee. There is no excuse for this!!

At the Tallassee branch there one helpful and friendly person. All the rest are just rule repeaters. I changed to the CU because they offer reasonable interest. Tonight I opened my account to find some new bizarre charge. Once again I will call them on Monday. If I were you I would continue to bank somewhere else and save some itritation.

Good luck getting anyone on the phone, this place is a joke for a loan. not even the tellers will pick up the phone and the only phone number they give you is the answering service. which is useless. they don't like communicating at all. through phone call, email, text etc. terrible customer service

I'm not sure why this place offers a "credit rebuilder" loan... Apparently you have to have pretty decent credit to get it. Applied for one WITH a cosigner and still denied. I've heard that this bank would help people where other banks wouldn't, but apparently not. Thanks for nothing

Love his location. These ladies know what they are doing. Thanks for helping me get my Ducati! Everybody just do yourself the favor and check here first for any of your loan needs.

Well after being on the phone for several hours this morning to get the information to go to the bank that is closed during this stressful situation the find out all the time I wasted on something that makes no sense could not stop payment because they said it came from my debit card instead of my account but it all comes from my account so I was overdrawn here I am a single mom and the girl at the window could care less and again I had already talked to Geico then someone at guardian had Geico fax them something several several hours wasted SMH after I was told over the phone to get letter faxed & it would be taken care ugh just what I needed in this already hard time

This is a very awesome branch and all the staff members are very helpful. Amanda is awesome and always goes the extra mile to help!

Thank you for helping us with our loan .Whitney is great.