Guaranty Bank W Republic Rd, Springfield

Absolute leech of a facility. Unreliable and quite frankly, dishonest. Had to reach out more than four times for one incident, was told that the person in charge was on leave, out for the day, etc.. never once received a return call to sort out the problem. So this place either has no concern for your issues or their MO is to straight up railroad you into paying fees by essentially becoming ghosts. I am deactivating my account. I would rather have a higher interest percentage on the remainder of my loan than to do business with these people furthermore.

I had been going to other locations over the years and wasn't too happy with customer service. Glad I decided to start coming to this location! Excellent customer service, super friendly, helpful and knowledgeable staff! Kuddos to you all!

Stay away, stay away!!. Crooked bank. Jeff is a total crook and should be admonished from the banking industry!!! Won a land auction fair and square for almost 130 thousand dollars, and then Jeff said they were not going to go thru with the sale because they did not get what they wanted!!! Crooked and dishonest bank!!! Stay far away!!! They make their own rules!! Dishonest bank!!!

I have received the worst customer service of my life at this bank. I forgot my wallet at home one day and I work fairly close to the bank so I called to ask a simple question: can you verify me for a withdrawal without a photo ID. The lady that picked up the phone insisted that she could not find me in the system even after me repeating my name, phone number, and other info. I could hear her crystal clear with 5 bars of 4G LTE. She then told me that "Well I can't help you and just to let you know, we have caller ID so if you're not a real customer don't call back". I went into the bank and the service was cold and flat. When I called into customer service they told me that they should have been able to pull me up easily with my social. I got an email from the banks manager and apparently the lady denied saying all of those things to me because "she couldn't hear me" and the caller ID thing was a courtesy in case I needed to call back. It was an apology for "my misunderstanding". Disgusting. I'm switching back to my old bank.

Great place to bank. Thanks for the quick resolution on my mobile app issue!