Guaranty Bank N Glenstone Ave, Springfield

I Love this Bank they know All there ppl by name and faces ...

I have been a long-time personal and small business customer. Though I really appreciate the staff in the drive through as they are always friendly and helpful, I don't appreciate how I am not treated as a valuable customer when I apply for a loan that should have been very simple. No personal attention. Nothing. Just treated like a number as is so common with banks. That changed my whole perspective and I don't plan to keep my accounts with them long term.

The tellers are very friendly. Greet me by name when I walk in. Have been with this bank for 12 years and won't ever leave! I had my bank card info stolen and they helped me through that. They called to let me know someone tried to use my card number to buy a train ticket in Spain! I'm so thankful for them catching this from the second it happened. I came out not losing a penny. Love this bank!

Everything about this bank has been convenient. It's near my home & job. However if you use their banking app to deposit a check it will be about 3 days before your funds are available. That's not ok.

I indeed had a lot of business with this bank over a lifetime, then someone representing the bank got her wires crossed started calling Fraud. Needless to say, I left this Fraudulent business never to return.

Only had my account 3 days made a deposit at the ATM like I was told I could do and here it is 30 hours later and they still haven't applied it to my account.. I'm really pissed off I even called and they said it would be in my account by 6:30 PM today and still nothing. Thinking I should have went with another bank...

My bank for 35+ years. Great personal service and support.

Convenient location. Friendly neighborhood vibe from staff.