GTE Financial Credit Union N 56th St, Temple Terrace

Mr Trevor was very helpful with helping me open up a joint account for me & my son. Very professional & kind!

First off I have been a member since 2002 and notice the changes with this credit union are for the worst. I accepted the new change to the checking account, the removal of the notary service for school forms being discontinued a week before school starts, glitchy atm that would lock cards then release it 5mins later, and that new white gate at the temple terrace store that blocks the view when exiting. The new Carmen Diaz manager at the Temple terrace is far most the worst decisions ever. When you walk in a place of buisness, the business should service the customer right? If I'm wrong correct me. I don't understand why I was able to enter temple terrace gte credit union a second time within 5 mins of leaving the first time to be denied service for something so simple. I needed my daily atm withdrawal changed back to the $1000 daily withdrawal which should have already been on my account. My daily atm withdrawal should be $1000 for some reason it wasn't and also on my account its states checks deposit allow an avail $505 which wasn't available. After allowing me entry back into the credit union and signing in Ms. Carmen diaz states the store is close and I ask why she wasn't at the door providing excellent customer service advising members at the door the credit union is currently close, we reopen at this time or visit our websie which is acceptable. MS. carmen diaz had all the attitude in the world with excuses, looking for the corporate card to give me, in all that time she could have use it to take care of a member since 2002 by simply changing my atm withdrawal limited which is all I wanted. Keep a watch on Ms.Carmen bad for business or sent her to the town n country location she will fit better out there.

Very poor customer service from management and staff. I was the only one sitting in the lobby after logging into kiosk and was made to wait. Manager sat in his office and two crew members were in a separate office playing around while I sat. Only once others came in seeking assistance was I called back just to find out that the services I needed could have been handled at the kiosk. I have called in a complaint to Michael McKinsey or Mcklinzey...he did not make me feel confident that he would handle it correctly since I had to ask him if needed the location for which I was calling about. We shall see

I would have to agree with one of the post the customer service is extremely slow it’s rediculous. The bank is so small and compact to the point where there’s no parking at all or at times there’s no room to even stand. I was there on 3/28 and I was there for 1 hr and still never received service from a teller. They have only 2 ppl assisting the guest and one person at the check in computer for what? Like I thought gte was a good bank at first but I and seriously looking for a different bank

Omg 😮 waited forever on a Monday. Every customers was pissed off that machine went down and only 2 working. Most of people couldn’t wait and walked out. I waited close to an hour. The worst credit union ever!!! Nothing to do with the employees just lack of staffs and banking machines to help customers. Gte step on and invest note money for banking machines and tellers or else you have more unhappy customers and they will bank elsewhere

Only giving one star due to the fact that this won’t allow a zero rating. Customer service straight sucks. GTE on screen machines are a joke. 32 people in the lobby and not one person from the staff can or try to help. The most they said , “ please do not block the door”. Seriously I will not do business with the bank again.

Staff was friendly when i opened account, could not complain about that. However banking in general is not too great. Nsf fees are charged the instant bank account goes under 0$. Most other banks give you until the end of the day to pay negative balance before giving nsf fee. Also, when depositing a check it will take almost a week to have funds available.

I’m new to this bank and when I say I love it I mean I love it great customer service and they really help you

Jose was very helpful with my concerns today and promptly resolved them.

They will freeze your money without you breaking any laws, they are not for the customers, save yourself headaches and pick any other institution to keep your money safe