GTE Financial Credit Union James L Redman Pkwy, Plant City

Everyone is very helpful and courteous.. I love banking here

Andrea was awesome! Personable and professional. Excellent customer service.

Great customer service, takes the time to answer any and all questions. Very personable and knowledgeable. Would recommend to all friends and family.

Stay away from this bank in general their customer service is horrible. Their representative are very rude will hang up on you. They do no care about resolving any issue you have. They will tell you anything to get you off the phone. They do not care about their customers. Go to any bank but this one i am closing my all my accounts with them asap.

This bank is beyond horrible it is absolutely the worst bank to have. They are horrible in customer service very rude. They will hang up on you.And don't care if they resolve an issue. I will be closing my account with them today. If I could have not gave any stars I would have. They don't even deserve a half a star. They are the worst.

Half the time the ATMs aren't working. So impersonal with walk up screens and not actual people. Not having a drive through is very inconvenient. Tonight I find out my card has been deactivated for absolutely no reason. Finding a new bank monday. Been with GTE for over 15 years. The last few years have been a joke.

Iaylah has been so helpful from our home refinance to my new credit card she is just great

I am not a member but after the experience I had I will avoid doing business with GTE Financial at all costs. They are members of the CU Here network which allows members from other Credit Unions to use their ATM service charge free. Which is great it makes thing more convenient for me as to not have to drive to my credit union to withdraw cash. But their ATM captured my debit card and the machine would not return it. I went back the next morning and since I am not a member they refused to give me my card back. I had my ID I could prove the card belonged to me and they all refused saying it was their policy. I had to drive 30 minutes away to the closest branch of my credit union to order a new card and take out money. This is a terrible policy and if this is how they would treat someone who may one day be a customer I would hate to see how they treat their members.

If I could rate this bank 0 stars I would. This bank is terrible. Customer service is HORRIBLE. You can’t get through to anyone, anytime!!! Biggest waste of my time waiting on hold for an hour for something that could’ve been solved if their program wasn’t AUTOMATED!!!

I have not been able to use my debit card because GTE keeps placing a block on my card thinking its fraud. I have called over ten times in the past two months for the problem to be corrected. And the issue is not solved. My last attempt to have the problem removed..... I was told I needed to go buy something so they can see what's going on. When there is a clear history in their system of rejected transactions. To top it off the service member hung up the phone on me. Large inconvenience. Been banking with this bank for years, never had a problem like this until now. Looking for a new bank immediately.