GTE Financial Credit Union US, Clearwater

TOOK CARE OF EVERY ISSUE LEFT HAPPY WITH SERVICE

Nolan took great care of my time and answered all my questions and a shout out to his assistant manager Anna for her help also 🙂

I went into the bank because my card had been compromised , and needed a replacement card, I signed and waited in the usual long line on my lunch hour, everything running as planned. after 25 mins or so, my turn, 15 minutes later received my new cards, the women who helped me chatted while this process was going on she advised that they had security alerts for this and did I sign up and I said I did, and now I am going to life lock! but thank you anyways. after this transaction was completed, I handed her " account Ownership Form" thinking all she had to do was submit the information or give it to one of the girls in the office, since I had an account with them for almost two years. BOY WAS I WRONG. The one girl in the office that just had finished up with a customer told her that I had to re-sign in and wait AGAIN, because there were people already waiting!!!!! I looked at the girl that was already helping me that was very nice, and said " are your serous!" at this time my lunch hour was now a lunch and 1/2 hour.. and by the reviews that I have seen, I am not surprised why this branch gets these reviews.

Where do I start? First off, Lynette at the Clearwater branch has the worst customer service skills. After dealing with her the last 3 times I've had to go into the branch for various reasons, she was miserable each and every time. They will charge fees for whatever they can (even on minor/student accounts) and hold deposits for a ridiculous amount of time regardless of how long you've been a member. You will wait and wait, no matter what time of day, to speak to a live human being and then be stuck with unhappy, unhelpful people. No thank you. With all the choices of financial institutions available, they should care about how they treat their members. Only one account left for me to close and I am done with them!

The representative helped me very much and was very nice .

Very grateful to Kim, she was very kind and helped me with what I needed. Thanks a bunch Kim ❤

Literally the worst bank. The policy of holding checks for more than 13 days and not releasing any funds is ridiculous. I am also not putting up with rude customer service branch manager Dawn in palm harbor. They sure don’t have a problem taking money. This is way out of line at this day and age. To hold a check for 13 days without releasing funds. They just don’t care about members or situations. Don’t ever bank at GTE.

Great experience I was made to feel like part of the GTE family thank you for having your members back for real 👍

Great service. Efficient and helpful staff

Service is great been a customer over 15 years..gave 4 star because I just don't care for the location on US 19 it just in a congested location. And the other locations too far..only go to Palm Habor if I really need too and that not often.