GTE Financial Credit Union FL, Lutz

Very competitive auto loan rates and low closing fees on mortgages. They still offer a no-fee checking account when most others do not. Having been a longtime member, I've experienced some ups and downs. Not the quickest or most accurate customer service by phone or online chat, but people at the local branch have always been awesome.

Gelly Arroyo was very helpful with things available to me. Really liked her.

Thankfullly, I closed my business account with GTE! Almost immediately, I had problems with banking with them and it only got worse. I closed my account and same day had no access to my account for my statements. I called and requested the last statements and I never got one of the statements. I requested it multiple times and finally gave up. I called and requested again that it be emailed to me. Since I didn't have a way of paying $6 over the phone, they won't email it. I inquired why $6 for an emailed statement. I was told that they no longer do mailed statements unless you pay $6 a month. First off, $6 for a paper statement seems a little much! Second, I was requesting it be emailed. I was told that it would be emailed but considered an official statement so it's $6. Absolutely ridiculous. I moved my accounts and my childrens accounts to Suncoast where I've never had a problem. Still don't have that statement but I'll make due.

They make constant mistakes on your account and only fix after they charged you a fee! This is if you catch the mistake! So many fees and no personal communication, I was literally argued with when I explained they needed to look into duplicate payments on a loan,who knows how many mistakes were not caught. Checking accounts are NOT FREE. I WAS JUST CHARGED 70$ OVERDRAFT because stuff did not post to my account over the weekend. They said it's common to not see things post for 3+ days. The app is a guesstimate at best.

My representative was super helpful and understanding of my concerns.

Love y’all thank you so much great ppl definitely join there bank

Great experience, Felix was very helpful and informative.

No more humans work here and there are only 2 machines that connect you to a video chat. Waits are long because there are only 2 available. I've been with them for 30 years but leaving them now to go to a bank that has real live tellers. Regions Bank is close and has good reviews.

Communication is awful. Online banking isnt in real time, so accidents happen. Atm perpetually has problems,for years. They have made numerous mistakes on my loan payments ( fixed it after I found them however) . Customer service is hit or miss,some are fantastic, some are insulting.

I've been a longtime member because they've always treated us so well! They've always provided us the lowest rates possible. We've financed all our vehicles and homes through them and will continue to do so!