GTE Financial Credit Union 38th Ave N, St. Petersburg

First they had issues in the system with my card activation. They finally got it and then months later they shut off my Credit Card without notice (said they sent a letter the day before, mail is 2-3 days). They said they closed a lot of cards because they expect the virus Covid 19 will cause a hardship for most customers. I work full time and have $0 losses. So if they would have reviewed my accounts seen I get same pay as always. Closing all my accounts and going to another Credit Union (where my Cadillac loan is). Member since 1993

There only 2 atm drive up tellers machines. They never work properly. You either can't enter your password, it won't take a deposit whether it cash or check. You can't speak to an actual tellers on the drive thru....very inconvenient & frustrating. You only have 2 banks in my area so it to much of a hassle.

They Were Super Nice , And Helped Me With My Problem's. Even Gave Me Tips For Future References

Very nice people took great care of me and I didn't have to wait to long

Excellent service from Josh Pack and Rose Borgias! Made the experience so easy for us!

The employees had great energy an were very helpful an attending to my concerns…I love it

Thank you Sheila Dunn for all your help You were a God sent to me this morning. I will tell all my friends about this experience.

GTE used to be a great credit union. Note, they are no longer classified as one. Now, they have continued to disappoint. Wait times are incredibly long if you need to speak to some one in person, but after returning from vacation I have decided to switch banks. I called a week prior to leaving the country to notify GTE that I would be traveling to the UK and Europe, providing all of the dates and locations of the journey. Upon arrival, my card was declined requiring me to PAY to call internationally to use my card. Once I left London and arrived in Amsterdam (as planned), my card AGAIN declined, requiring me to call them. Not shockingly, this was the case once I moved to the next destination as well. Just awful. Now for the kicker, I received fraudulent charges on my debit card from a scammer pretending to be Apple. With a quick google search of the phone number associated with the transaction, they are KNOWN scammers.... so.... You're telling me that you will decline my charges when you know that I am traveling, forcing me to incur fees as I wait on hold forever and interrupt my vacation but you can't catch a KNOWN scammer charging my account? To add insult to injury, they basically refused to take the report by phone insisting that it is easier to do online. When I completed it online, there was no option to explain that I had already contacted Apple to confirm that it was not a charge from my apple account... Now I have to go in person to get a new debit card. *yay*.... that should only take me 2 hours...

Very good experience questions were answered very clear miss Sheila Dunn is wonderful person with great experience I rated this 5 stars

Nice options for low cost business accounts. Other than that: 1. Took over an hour in person to set up an account. 2. My wife's father ended up on the account even after we made it clear that he shouldn't be. 3. They sent the cards to the wrong address. 4. 4 cards were issued when only two were requested, one to dad, not on the account, one to a misspelling of my name. 5. We cannot access the account features over the phone because neither of our social are actually correctly recorded with the account but they didn't send a pin to activate the card with the correct spelling of my name anyway. 6. We have been trying to contact a person for the last 30 minutes, but no luck, so here I am. Sometimes things go wrong and I understand that. This is crazy, though. Possibly the worst service I've ever received anywhere.