GreenState Credit Union A Ave, Cedar Rapids

Green state is the best! Simon goes above and beyond for us. He is very prompt, good at what he does, very helpful in every aspect of his job. Couldn’t ask for anyone better to work with. Thanks Simon!

They prevented a fraudulent charge on my debit card. Simon was so great to work with and I received my new card the next day! Excellent service! Thank you!

Couldn’t say enough good things about these guys! Especially Simon, he goes above and beyond. Thank you Simon for all your hard work!!!

I would rather suffer a thousand paper cuts all over my body than have to use this company for anything. If completely closing my credit card wouldn’t hurt my credit score I would have done this years ago. Simple tasks such as just trying to use the website to reset my password online it’s legitimately impossible. This company is a joke, your website blows, it’s 2021, figure it out.

Only 2 stars because it’s a better location then others in town. Expensive overdraft fees and easy to overdraft when charges are always pending. Got Double charged for a computer I bought and got a second refund a week or so later and didn’t even look into it when I asked them too Just telling me it was stimulus money causing Overdraft fees for the whole week. switching banks.

As far as helpfulness goes. Thats why they get low stars. Ive never had much help from them. Other banks treated me much better. This banks only good thing is the lower loan insterest rates. Dont refer family here because they wont give you a referral bonus. And if the transacrion doesnt show pending you can still get overdraft fees. Their system is always days behind on processing payments so its super easy to overdraft

Everyone goes out of their way to help and in any way they can. Recently Ally Gonzalez took time to help me problem solve an app issue and a refund back to my account. She also gave me her direct number and which I did call her later and so sweet and helpful. I love this bank! ☺️

Please avoid if possible. I banked with them for 6 years. But then they closed my account without informing me especially after I called them and told that I had already started the process of moving the money from a different account.

Me and my wife have been customers here for about 2 years now. If you walk into a location, their service is wonderful, however most things I've needed to contact them for have not been things that I needed to come into the location for. Their automated answering service is the worst I've ever dealt with. Unless you're trying to get a loan, start a mortgage, it's useless. I've tried calling multiple times on 4 separate occasions and all 4 times I've waited on hold for over 15 minutes, 2 times I waited a half hr. Two of the 4 times I tried selecting the call back option so I didn't have to wait any more on the phone, but never received a call back. Overall this poor service has really soured what would otherwise be a good experience. Hopefully they see this and change their answering system, because as it is now, I'd probably go with another option if things don't get better.

I’ve never once had an issue. There’s always the same lady working at the window when I pull up and she’s started remembering me. I don’t know her name but she’s blonde and wears glasses. She’s a very sweet employee and always asks me about how my day has been and asks me about my job.