GreenState Credit Union Tower Park Dr, Waterloo

Latisha, thank you so much for the great review! It was a pleasure to welcome you to our Waterloo branch and get you set up! We will pass on the note to Justin as well! We're always here to help with anything you need; and you can even use our online chat at GreenState.org if needed!

Thank you for your comment and feedback, Rachel. Due to federal regulations and taxation rules, there are limits on how many transfers or withdrawals can be done from a savings account. Once the federal limit is exceeded, these accounts are flagged as they are no longer following those regulations. All members are able to process three free transfers or withdrawals from savings accounts each month and then are charged $1 per transfer to limit the likelihood of exceeding the regulations. We always encourage members to not use their savings account to pay bills, and if they are going to transfer, to transfer larger amounts so they don’t have to do multiple smaller transfers and exceed the government regulations. There are no fees to withdraw and transfer funds from checking accounts. We are happy to review your accounts and get you set up to ensure you avoid these fees in the future. Just chat with us at GreenState.org or give our support team a call at 800-397-3790.

Thanks for sharing this story, Taylor! Justin (and the entire team here at the Waterloo branch) are always available to help you with all your financial questions and needs! Never hesitate to reach out to us via chat at GreenState.org or stop in any time.

Hi Liz, Thank you for taking the time to leave us a review and candid feedback. We are sorry to hear you have not heard back from your mortgage officer after reaching out multiple times. It is absolutely never our intention to leave you waiting like that and we'd like to sincerely apologize. We'd like to hear more about your situation to see how we can make things right, please contact our Vice President/Mortgage Relationship Manager, Jodi Booth, at (319) 248-7183 or [email protected]. Thank you, we look forward to speaking with you soon.

Thanks for the note and we are sorry you have been having a less-than-great experience lately. We would be happy to try to assist in working through this issue with you if you want to call our help team at 800-397-3790 or chat at GreenState.org.

Hello Edwin, thank you for taking the time to leave us a review and feedback. We are thrilled to hear about your experience with Justin and the tellers. Thank you for your membership.

Hi Shawn, We want to sincerely apologize for the negative experience you had in our branch. We'd like to learn more about this situation to find out what exactly happened in order for us to make things right. Please give our Waterloo branch manager, Megan Kugler, a call at 319-553-3866 or email at [email protected] and we will get back to you promptly. We look forward to hearing from you so we can remedy this situation.

Hi Rachel, we are sorry that we fell short of your expectations. We’ve reviewed the situation and understand that you’ve spoken to your mortgage lender and the branch manager. We wish you the best at your new financial institution.

Hi Charlene, Thank you for taking the time to leave us a review. We are sorry to hear you are unhappy with your account here at GreenState. It is absolutely never our intention to make you feel unappreciated as a member and for that we'd like to sincerely apologize. While we are unable to discuss the personal details of your account on a public forum we'd be happy to review and address any issues with you in private. Please give our branch manager, Austin A, a call at (319) 553-3858 or email at [email protected]. Thank you, we look forward to hearing from you soon.

Hi Ericka, Thank you for taking the time to leave us feedback. We're sorry to hear if you are experiencing any issues with your account. We do not lease cars here, but do offer auto loans and we'd be more that happy to help correct any problems you may be facing. If you'd like us to take a look at your account please contact our branch manager, Austin Appel, by phone at 319-553-3858 or by email at [email protected]. Thank you, we look forward to speaking with you soon.