Greater Iowa Credit Union E 30th St, Des Moines

They use to be good and caring but since remodeling worst bank ever. Half the time their telephone banking doesn't work. If you go to the office like your bothering them. And harrsed my mom just to deposit money into my account.this is the east 30 location. Someone needs to come from the home office and clean the branch up

Worst customer service I’ve had. They mail your statement out after your due date which makes no sense. They give you a 10 day grace period and that’s when I paid my payment but guess what they charged a late fee and refuse to fix it. Wouldn’t even let me talk to a manager. Don’t get a auto loan from this place.

Hablan espanol!! I have been a loyal customer since csb refused me because i couldnt prove residency. Over 5 years ago. Found gicu thru my lady, I am a loyal customer. They are very helpful patient and friendly, I will probably be a member for life.🤗

I'm frustrated with the constant "connectivity errors" and other technical issues I experience trying to do my banking online or on my phone. Firstly, I was in the branch the day before Thanksgiving and spoke with several different representatives while they helped me replace my debit card. Not a single bank employee felt it necessary to tell me your entire system would be offline for several hours today. There were no signs put up in the branch location to let members know. You could have sent out an email or text message to your customers ahead of time. Now, it's Sunday...bill paying day, and I have absolutely NO access to my checking account balance. This is a huge problem for me. Why would you take every single service offline at the same time, including your teller phone? Card services could not even tell me what my accurate balance is on any of my accounts. Secondly, I consistently have these connectivity problems with your app. Third, the ATM at your east side location is also consistently out of order. When you go inside to speak with a teller about it, it's always 24 hours before your third party can be there to make any repairs. This is all a joke in regards to customer service. I've been a member for several years and I'm fed up with your technical issues. Stop pushing online banking if you're constantly having technical problems or get a third party that will actually provide working services to your customers. I know for a fact that similar local credit unions don't stress their customers with nonsense like this. The only reason I haven't closed my accounts is because the east side location is close to my home. I think that will be changing very soon considering these lack or services continually waste a huge amount of my time.

I've been banking with this bank since 2014 . It's nothing like it was when I first start . I've been calling for 3 consecutive days trying to use my debit card and no one can tell me why I'm unable to make a transaction. Instead I was told , worst case scenario open up another account. No one can figure out why I can't purchase anything other than mailing me another card that takes 21 days to get here . It's disappointing especially during this COVID-19

This Ctedit Union has been simply amazing since the very beginning, They have helped me learn how to be financially responsible. Well learning how to build my credit. Their staff is awesome. I very happy with my choice of going there.

I love this credit union and everyone there is polite and helpful, especially Estrella Carrasco. She is always friendly and extremely helpful. She is always happy to answer any questions.

Really bad customer service on the credit card side. They changed my credit card to a different one for unknown reasons, the balance doesn't automatically move to the new card like it should, you have to do it yourself manually, which is ridiculous since I never had to do that with the other banks. Anyways I kept seeing no balance on my card until I got a call that I had past due balances. They found out what was wrong but said it was my fault and I had to pay all the late fees. The account in now closed, and I don't think will be using this bank again.

We have been members of the eastside GICU since the 1980's and have always been treated with respect. Their staff has always been helpful whether we needed a mortgage, new or used car loan, or personal loan. We are very happy with GICU and would not consider banking elsewhere!

Its unbelievably ignorant that I can not pay on my auto loan through the drive up window. The actions consist of finding my account and swiping my debit card and the walk in doesn't open until 830am ><. This inconvenience alone (although there a couple more) is why I WILL NOT get another auto loan or bank with GICU.