Great Western Home Loans W Plano Pkwy, Plano

I just had some communication with the most unprofessional person from this company. (Chad) I would never do business with this company. There are lots of friendly people that are more deserving that I would rather work with.

Great experience! Jacob was very responsive and always have an answer for any question I needed. He has been helpful in closing my home and loved working with him and all other team members of the great western.

Great Western is my "Go To" lender for all of my clients. Whether they are a first time home buyer, investor or refinancing - I send them to GW! I primarily work with Arnie Montano, Jacob Feyerherm and Anna Aston. They are highly professional and treat every customer like a V.I.P.! I also work with Ryan Melton and Jackie Pearson, they are the best of the best. I highly recommend them 10 out of 10!

This company shows lack of professionalism to the fullest! My 1st experience was with Chad Herring , it involved him contacting me and not providing the necessary information I needed to apply for a home loan and After several attempts of trying to contact him , I received no response. It was as if the company wasn’t legit. The next day I decided to call the main number to see if it was a legit company and then I manage to speak with Xavier Ybarra a loan officer who appeared to be very professional at the time. he explained what the requirements were and requested that I send in personal information to get prequalified and after I sent in this information he calls and states that he needed something other than the information he originally requested. I expressed my frustration because he didn’t request the information at first and his entire demeanor changed! He was very offensive and rude and told me how he has been doing this since 2004 and he knew more than other mortgage lenders ... completely arrogant and at this point I decided enough was enough! This company displayed a lack of compassion on 2 separate occasions and just not worth it! If you want to be treated with professionalism , then perhaps this isn’t the right place .

I highly recommend Jon at Great Western Home Loans. He is professional, hard working, always available, and willing to do what it takes to get the job done. If you want a lender who is knowledgeable and able to escort you through the process, use Jon.

They are extremely chaotic and wait until the last minute for everything. They have terrible customer service. We are supposed to close on a home TOMORROW and they are still emailing me asking me to produce documents from 2 months ago, and wanting me to provide pictures of earnest money checks and such that were sent out a month ago. I was initially sent a list of everything I needed and got it to them ASAP. I even called the following two weeks because they hadn't reached out and I was wondering when

10/10 would recommend Jacob Feyerherm for your home loan needs. He was very knowledgeable and was always available for questions. Goes above and beyond to make it the easiest and smoothest process.

I worked with Jennifer Gerlich at Great Western Loans. She has been the lender on several of my properties. The process is always smooth, she communicates everything clearly from what i need to gather, to timing of closing. Very easy from beginning to end.

As a 20 year real estate broker I appreciate that when I am told by a loan officer that my clients can purchase a home that I can take that to the bank. Love working with solid ethical folks! They have closed every loan they said they would with Living Spree Realty. Thanks a million for batting a 1,000!

Ryan and his team were stellar. As a first-time home buyer I did not have a large base of knowledge. Ryan walked us through the process and kept us well informed from start to finish. Everything was done in a timely and professional manner. I highly recommend his services to anyone.