Great Western Bank N Scottsdale Rd, Scottsdale

A bank that doesn’t accept deposits at ATM in 2022 no thanks ! You may have same brand but you’re not the real first interstate

This place is lacking in so many areas. The clue that should not have opened an account here was that they were giving away money to open it however, I went on three occasions and no one was ever available to open the account. When I did get the account open (determined because it was close to my home), they offered me to seek a loan. I decided okay. I took the papaerwork home and completed it the next day. Never heard back from them. Then months later when withdrawing money the teller said oh you have loan paperwork to sign. I was confused. That was over 3 months ago. Then I say no thank you. Then my card was never mailed out. They changed their debit cards because the chip. I received my card from the other banks just not GW B. They say it's coming months go by. They have the wrong address. I updated months ago and showed the email I sent and their response back. Oh, they say. Then another card was issued. That took about 3 weeks. I followed up again. They then overnight the card. The last straw. I have an over draft ok no problem, I earned and understand that. However they took the fee plus a $10 daily charge. They claim it was for five consecutive days overdrawn. That's weird but I get paid weekly and it's direct deposit. I spoke with another incompetent individual named Megan who says yeah that is at every bank she has ever worked at too. She again, did not offer a solution or courtesy. I strongly would not recommend this bank. When I speak with travelers on a daily basis at the airport and they say they are moving to the area. I will make it a top priority to say welcome to Arizona you will love it and the people I. It. Just do not bank with Great Western Bank. Worse bank in the state. STAY AWAY FROM THEM!!!!!

Alicia Henson was amazing. Helped us with a challenging situation like a rock star. Highly recommend the Old Town Scottsdale Team !

Horrible customer service and just bad overall.