Great Southern Bank South Ave, Springfield

Customer service was bizarre. I’ve never been spoken to and basically degraded by a bank teller before. Don’t know the guys name or what his problem was, but there’s a way to explain things to people without being rude. I walked out feeling pitiful and like a degenerate or something for trying to get coin change with cash, when I have an account.

Manager Kendra is super unhelpful. The rest of the staff seems more than happy to help with my financial endeavors but for some reason when I was put in touch with Kendra, she did zero listening. I told her I didn’t want a hard credit inquiry on my credit score, and she continued to ask me questions for a preapproval which led me to believe it wasn’t going to effect my score. Then at the end of her questioning I asked again to make sure that it wouldn’t be a hard credit check and she said yes it would, so I told her that we will hold off on it. And she sounded like I was the one wasting HER time.

I know longer bank with great southern but needed a cash advance while waiting on my replacement card for another bank not located here in Springfield. After being turned down by several other branches around town From both credit unions and other banks I stopped downtown to check if Great Southern would be able to help. Th branch manager was kind enough to listen to my institutes customer service rep explain what needed to happen and able to help me withdraw money from my card. The representative was very nice and professional and makes me question taking my business back to great southern going forward.

This bank recently “misplaced” a deposited check that we made to our account. We were handed a deposited slip, but the next day we realized the money was not in our account. Bank location was unhelpful on what happened, and the customer service line said they would research it and get back to me in a couple of days. They refused to make any funds available, even though we had a proper deposit slip. This is unfortunately not the first time this bank has done this. I do not recommend banking with them.

This branch is the worst that I have been to here in Springfield. We have gone in 3 times to close an account and each time the manager said that previously we didn't fill out and sign the paperwork! AND WE DID, with her!!! I dont' know how she became a manager to be honest. What should have only taken 5 minutes to do originally, has now taken almost an hour of our time to get done! When we got a little frustrated about the wait time since we weren't asking for her to anything too hard, she got an attitude with us! I wouldn't recommend this location to anyone at all.

Great Southern has always been excellent to work with! The downtown branch has some amazing people working for them- always very helpful, and friendly.

Great place to play acoustic guitar, the tunnel will amplifiy out acoustic sounds and vocals!

Great customer service. Thank you to Kendra she was great help!

Terrible bank.. i promies a greendot card is better