Great Lakes Credit Union Green Bay Rd, North Chicago

Shameful business practices. Have an account older than most of their employees. They changed their services, which I've had for at least 20 years, and It cost me fees. I called and explained to them they changed my overdraft protection and got called a liar. Spoke to a supervisor, rinse, repeat. I called back WITH PROOF that I wasn't lying, and then it was implied that I was still lying and transfered funds manually to protect my account from overdraft. Seriously? It's easier to create some elaborate scheme that your longtime customer did to save himself $60 in overdraft fees rather than using Facts and common sense? Get real. I will be closing my accounts filing as many federal complaints as it take to take these frauds out. Mark my words. Gaslighting customers is not a good look. Die slow mofo.

Hello. I have been banking here for over 25+ years and have never had a problem. The entire staff are always very helpful, knowledgeable, professional and courteous. Keep up the outstanding work!

I have a 30 year old savings bond - they stop earning interest at 30 years. The bond is in my name and I have an accounts with Great Lakes Credit Union. Before I brought it to the bank I checked the US Treasury site to verify it's authenticity and the amount it's worth. GLCU would not accept it. The US Treasury site says that between 90 and 95 percent of banks and credit unions accept them. I guess GLCU is one of the 5% that don't.

Open an account Friday and was told all my account information would be emailed to me. Somehow my information was sent to the WRONG EMAIL then I got a email 2 days later Sunday at 4am saying some information on my account was changed. Smh Monday I went back and closed my account with so much going on how can I trust a bank that gave all my finance information to someone else. Jalessa is the bester worker they have and she did try to assist I wish she would have set up my account I might have stayed.

When I visited the branch, a staff helped me very kindly. She told me that if I have any questions, email/call her. And I've contacted her several times, but I've not heard from her anything. GLCU doesn't have enough branches. Now I can cash out only $200 per day through drive through because the branch doesn't have enough cash. It's very inconvenient. GLCU has to enhance their competitiveness.

I was a customer in the drive-thru at the GLCU branch in Great Lakes/ North Chicago, I over heard the conversation between this branch and the customer in front of me and I am absolutely disgusted. I have banked here for 10 years plus and will be taking my business some where else. They were extremely rude to her, unprofessional and it seems as if every time I come to this location there is a situation with this staff and customers. They need re-training and possibly new employees. I will leaving this credit union today.

Have been with this bank many years very little complaints and if you have any issues walk in and inform the teller as she’ll assist you to a specialist who will clearly explain and help work any issues you have on the spot. One downside is this bank could have a better phone customer service during off hours.

The worst bank ever. No 24hr call center so if anything bad happens after 6 you're screwed. I had an account with glcu for less than a month and have had multiple times my card didn't work. No access to your money until the next day so don't leave town with it because you won't have the ability to pay for anything, gas, hotel, food,nothing.

So disgusted by this greedy credit union!! They keep raising requirements for their extreme checking and offering really nothing good in return..not even increase on balance.

Always get good customer service from highly knowledgeable staff. Friendly people, free coffee, awesome perks.