Grand Savings Bank S Main St, Grove

It's now Monday. Two weeks after requesting a new card and I still am unable to use it and this call center is a joke. Finally after a week and a half I got my card. They told me it would take a week. Tried to activate my card. It tells me I have to call customer service. It's F#$&ing Saturday and they arent open. Now I have to wait till Monday after I am already at work to call them. Extremely unhappy at this point. They did give me a call back and issue resolves. The customer service rep was very polite and helpful. Just hope they fix the issue with the call center hanging up on people. Lost my debit card. Trying to contact bank several times. I sat on hold for five minutes while it keeps transferring me to hold music and then hangs up. Thinking it may be time to start looking for a new bank as this hasn't been the first issue with this bank. Very disappointed.

So we tried to buy groceries using the Walmart app. Done this repeatedly last year and even last month with no trouble. Not this time. Both our cards were denied by the card issuer--- AKA Grand savings bank. Even after replying to the fraud protection text telling them its not fraud, my card was still denied along with my wife's card too. Mind you that we never asked for this protection to begin with. Called the bank and they say they have no control over the matter and shift me to an 800 number. Now that's what I call customer service right there. This is the second time they have done this. Once the left me stranded at a gas station on memorial day weekend by Tenkiller lake, maybe what an hour and a half from Grove a few years ago. All cause they thought it was someone else using my card. Luckily my credit union I use let me use that card. By the way they have never locked me out of my account anywhere I go. They don't even demand to know when I travel, where and what route or states we'll pass through on the way out or back. I've banked at GSB for years, I love their loan team and our loan officer. He's great at what he does, I wish I could say the same about the card services, customer service and fraud protection teams. They just cost us a grocery pick up time.

My mom banks at Grand Bank, has had an incredibly rough 2020. A broken hip, contracted covid from a home health nurse, wound up in intensive care in Springdale Arkansas. After her release and some time back in rehab., it was decided that she needed hospice. Grand bank rather than being helpful, has locked her account. I have jumped through all their hoops, including signing their POA. I already am power of attorney for my mom and executor of her estate. Her money, would be very helpful to pay a caregiver while I work as an RN. I am also caregiver for my mom, whom is physically dependent on me for every need. My mom has spoken to Rachel and Mike and given her permission for me to handle her account. My mom lives with me. They are not returning my calls. My mom is deaf and blind but is mentally coherent. I need 1 more thing to deal with also, dont expect a phone call back. They talk nice on the phone but don't return calls as promised. I would not use this bank if they were the only bank in town.

When I signed up for Grand savings I asked if there was a limit on withdrawing from the savings account. They told me no. fast forward a year later and i see a pretty hefty service fee for withdrawing out of my savings account. When i called the customer service rep told me there was nothing she could do. and that it was all in the paperwork when i opened my account. Mind you i specifically signed up with grand savings because there wasn't a service fee for pulling money out of savings. I just wish they would of been able to provide me with the right information when i signed up.

EDIT: my fiancé called and transferred money into my acct and they sent us a letter in the mail saying they charged us to do the transfer. I’m confused as to why because we do this allll the time and never get charged. I’m tired of the inconsistency of this branch. Don’t understand how you have a branch like gravette and a branch like grove? I ALWAYS try to call Gravette rather than any other branch. Especially this one. It’s usually a Saturday if I ever have to call bc sadly, gravette is closed on Saturday’s. I’ve called these people twice and had a bad experience both times. First time was just rude, and this time I held for a very long time. Which is fine, I don’t mind. But then I go to raise my with draw limit and she wouldn’t raise it because I didn’t have that much in my acct. I try to explain to her my fiancé is sending me money and she still wouldn’t. I have NEVER had an issue with this. I wish every branch was like Gravette. I don’t even live in Arkansas or Oklahoma anymore. The closest branch to me is almost an hour away. The only reason I haven’t switched to a closer bank is the Gravette branch.

Most of the tellers are pleasant people to work with. The people who work there are very nice. My problem is that many of my friends who bank here have had their account hacked into, multiple times. Not only that, I have had someone elses check deposited into my account by accident. I've been charged "overdraft fees" for transferring money to a different bank. I've deposited checks only to have them be on "hold" for long periods of time. Even though I've had everything verified, they still will not let it deposit the way it needs to. Apparently, they must think I don't have any bills I need to get paid. Small town banks are friendly, but not professional. I plan to withdraw my funds from GSB as soon as possible.

It's 1159 a.m march12. I don't know who I just talked to over the phone but she was rude as heck and I just can't believe how little she tried.

Excellent customer service. Gives the feeling of a home town bank! Love their mobile app..

By far the best bank the wife and I have ever had.

BAD ATTITUDES,AND SLOW AS THEY DOINT KNOW WHAT THEY WERE DOING😷😷