GRANCO Federal Credit Union Lake

Friendly staff and great local bank. They make you feel like family. GRANCO treats you well!

Just wish they had way better hours.

Always friendly, always ready to help with loans, or banking needs. Wonderful ladies who know how to give customer service and are never without a smile or helpful idea.

Wonderful bank the people inside are so helpful and they know you by name. Always a pleasure deal with this bank in any situation

I switched from Horizon to GranCo about a year ago. I am very glad I did, it has been an amazing transition. They are always extremely helpful and know what they are talking about, never once have I had an issue. I've never dealt with the office in Ephrata in person, but over the phone they have been great! I have recommended this place to all my coworkers.

Without going into grave detail, this credit union has very poor customer service and rapport. If someone is short with me once in a while, fine, everyone has bad days. But the MANAGER of this credit union is down right rude and blatently disrespectful EVERY time I come in, and judging by the chats I have had with other customers/members and the interactions I have witnessed her have with members other than myself I am appalled she still holds her title. I recommend taking your banking needs else where, to a credit union that has better customer service and holds themselves to a higher standard than this credit union does.

Friendly staff & they know your name. They are a Federal credit union meaning stricter access reg.'s for leaches.

It’s an elitist operation where they only let in certain people. Don’t bother wasting your time, Only “Select Employee Groups“ are allowed. This place is by invite only.

Had to drive all the way to granco in Ephrata to make a payment because this location can’t do it. Whats the point of having them in Moses lake then? Waste of a building.