Golden 1 Credit Union Sunrise Blvd, Citrus Heights

The line is usually long. I know the tellers do the best they can.... 4 tellers working 32 waiting on line😐....Golden 1 how about if you hired more employees 5 windows closed...

Like other reviews , place is packed and only 3 tellers working. I don't bank here but when I do deposits for other, I have to stand at windows for darn near 20 min and the reason for this is checking my background, to see if I'm a terrorist or something.It's bs they know people are gonna be here on Saturdays. .. This is why I don't bank here.

customer service is very poor, there are so many people waiting in line. I rarely have to go inside. However there have been a couple of times when i had to go inside. This is a concern that ive had at least different locations.

The lines ALWAYS take forever! 12 windows but never more than 3 tellers. Go to a different branch if you can, better yet go to a different bank!

Extremely slow! Only had 3 Windows open with 10+ people in line, then to top it off, one decides to go on break. If you are trying to open an account, forget it, you'll never get in to see anyone. Extremely irritating!

Slowest moving lines at any Golden 1 I've ever been to. Also the outside ATMs are never working. People are always nice though.

Waited 30 minutes to get a notary to help me she came up said she would be right with me then went into the back and came back and walked out the front door. Like a fool I waited 15 more minutes thinking she was actually going to help me. Horrible customer service.

They will never reverse a fee for a late payment or a checking overdraft. They said they will never waive the fee. This is terrible. We make mistakes now and then, and they don't care. Wow! Looking for another bank/credit union

One star because I do get money but other than that this place sucks... If the tellers moved any slower they would fall asleep... It's frustrating when you see the size of the line and 3 of the 4 tellers are huddled up talking & laughing... And how can it take so long to simply cash a check, flat out ridiculous... Spend the money on hiring more tellers and not the Kings, they suck like this bank...

Good location and helpful and friendly staff. They have handled the pandemic very well and are just as helpful now as they were before, only with lines outside instead. *Updated*