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Golden 1 Credit Union College Town Dr, Sacramento

3.3
(10)Loan Agency
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7770 College Town Dr, Sacramento, CA 95826, United States

+1 877-465-3361

https://www.golden1.com/home/default

  • Saturday10AM–3PM
  • SundayClosed
  • Monday10AM–5PM
  • Tuesday10AM–5PM
  • Wednesday10AM–5PM
  • Thursday10AM–5PM
  • Friday10AM–5PM
CLOSED
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    Golden 1 Credit Union 01
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    Reviews

    3.3/5.010 Reviews

    N

    Nancy Cornelius
    1

    I had an appointment at Golden 1 (College Town) on May 9th at 3:30 p.m. I was assured my requested account change would happen within 2 days and be reflected online. That did not happen. Golden 1 is unresponsive, chaotic at times and completely disappointing as far as customer service. I had 2 accounts. I now have one. At this rate, I will have none and I have been their customer for over 30 years.

    Response from the owner

    Hello Nancy. We apologize for the situation you’ve experienced. Please email us your contact information at: [email protected] and we can have a representative reach out to you for assistance. Thank you! We want our members to have a “Golden” experience each time they visit us.

    A

    Amy Linsley
    5

    Great customer service and very friendly. You can make appointments online if you need to speak to a banker about opening new accounts. They also have free financial advisors for customers by Lew and Kyle and both are really helpful. Also has three ATMs out front.

    Response from the owner

    Hello Amy, we're happy to hear your experience with us was a positive one and will share this with the team here. If you'd like to share more about your experience please email us at [email protected].

    I

    I. V.
    3

    Don't come here expecting a speedy transaction. Literally 13 people in line ( I counted) and not enough teller to keep up with the foot traffic. Otherwise it's ok.

    Response from the owner

    Hello, we apologize for the inconvenience regarding your wait time. We will make Branch Leadership aware of your review to see how we can improve your next visit. Thank you for reaching out. If you would like to share more about your experience, please email us at [email protected]. Have a great day!

    l

    locksofloveable
    1

    If I could give this location zero stars, I would. I went into this location because it was close to my new job. Went in to do a DEPOSIT ONLY transaction. I went in because my last name changed from getting married, but I can't change it on my account until my mom visits from out of state since we share the account. A teller with longer brown curly hair and glasses helped me. Well.. didn't help me at all. A month agai I had another location note on my account my new last name and I was told that it wouldn't be a problem being able to do deposit only transactions until I am able to change it. This lady at this location was so unbelievably rude and said I couldn't even make any deposits. Even knowing every security questions, ssn, account numbers, etc. It was the WORST experience I've ever had ever at a place.

    J

    Jake Kalifornia
    4

    While they are not the most efficient, they seem to try hard and are friendly and helpful. This location gets a lot of traffic and you may have a bit of a wait. I do compliment them on their security. I was working out of state and logging on to my account. They called me and were concerned that there may have been fraudulent activity. While their staff is nice and I like their services, their rates and lack of efficiency cannot compete with on-line banks.

    F

    Fuey Saechao
    1

    Today Oct 15 2020 IF I CAN I WOUD GIVE ZERO STAR. I went in to Golden 1 ON COLLEGE TOWN LOCATION I expected to get a good service HOWEVER I did not. My teller did not deliver what I asked for which is a stamp, signature and date on my October transactions it was for my lender (in the process of buying a home( T-Minus closing in 2 weeks) so we needed just some last minute information and she could not deliver what I was ASKING HER BEAUSE I AM TAKING UP TO MUCH OF HER TIME. mind you there was no line at all no customer at all. the place was empty (no customer ) I was there at maybe 1:19 pm. teller was K. S did not get her full name and cant read her full last name. she was African American with blond curly/locks hair.

    Response from the owner

    Hello Fuey Saechao! Thank you for your feedback.

    S

    Scott Turnipseed
    1

    I recently visited the ATM, while there I observed that they were monitoring the number of members inside, but did not enforce the COVID-19 state mandate to wear a mask inside a business. It was Friday, a busy day for the bank, the security guard was not taking public safety seriously at all.

    N

    Nichole Lotze
    5

    I absolutely appreciate & love their customer service here at Golden1 in college town !!! They always are so nice & helpful , especially Oscar & Andy they are wonderful employees! This location is so much better than Arden & Zinfandel, you get a 10/10 from me !!!

    Response from the owner

    Hello Nichole Lotze! We're so happy to hear this is the experience you've had at our Branch. Thank you for your feedback.

    M

    Mr Mustang
    1

    The tellers are rude there and unwilling to help you like they should it seems more of a nuisance to ask them a question the bankers are really nice though. It maybe the teller hourly rate why they are always in a bad mood.

    L

    Linda Fuson
    5

    Was there on a weekend last day of the month. The teller line was long and I was so pleased when I was at the window in less than 5 min!! Happy and helpful staff!!

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    FAQs

    • 1. How Can I Connect Golden 1 Credit Union?

      In order to get related with them for loans, you can dial this phone number +1 877-465-3361, or you can direclty find yourself online loans. If you need any loans like personal loans for bad credit, you can hit here, which is highly recommended.
    • 3. How Can I Secure a Loan at Golden 1 Credit Union?

      The fastest method is to use their website's online form. For your need of cash advance online, simply visit our website to learn more about details.
    • 5. What To Do If I Cannot Repay My Loan?

      The best way is to talk with your lender at first and find out a solution for both parties.
    • 2. Where To Find Golden 1 Credit Union?

      Golden 1 Credit Union is located at 7770 College Town Dr, Sacramento, CA 95826, United States. If you wan to visit them personally, simply use the map to discover a way to get there.
    • 4. Is Golden 1 Credit Union an Agency? Or a Lender?

      Golden 1 Credit Union is a ATM. Or you can directly find CocoLoan, which is a loan broker, can help you establish connections with 100+ lenders to get various loans like guaranteed installment loans, view this page to find out more.
    • 6. Can Golden 1 Credit Union Provide Auto Title Loans?

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